Customer Care Agent

Laramie Auto Center is growing and looking to add a motivated BDC / Internet Sales Representative to our team. This role is ideal for someone who enjoys working with people, handling inbound internet and phone customers, and earning commission through performance.

Automotive experience is not required — we provide paid training and ongoing support to help you succeed.

Compensation & Benefits

• $3,000/month guaranteed base salary

• Commission paid on appointments, shows, and/or sales (based on performance)

• Medical, dental, and vision insurance (family coverage available)

• Short- and long-term disability and life insurance

• 401(k) with company match after 1 year

• Paid time off (PTO)

• Employee vehicle purchase program and discounted service benefits

• Paid training and ongoing coaching

• Promote-from-within culture

Key Responsibilities

• Respond promptly to incoming internet, phone, text, and email leads

• Schedule and confirm showroom appointments for the sales team

• Deliver a professional and welcoming first impression

• Maintain accurate customer information in the CRM

• Follow up consistently with prospective buyers

• Meet or exceed daily, weekly, and monthly performance goals

• Coordinate closely with Sales Managers and Sales Consultants

Qualifications

• Strong verbal and written communication skills

• Comfortable handling a high volume of phone calls and messages

• Organized, reliable, and goal-oriented

• Professional attitude and appearance

• Ability to work a flexible schedule, including some Saturdays

• High school diploma or equivalent

Preferred (Not Required)

• Experience in BDC, call center, inside sales, retail, hospitality, or customer service

• Automotive dealership experience

• Bilingual candidates encouraged to apply

Equal Opportunity Employer

Laramie GM Auto Center is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.