We’re looking for a Customer Care Dispatcher to play a key role in supporting our operations, with a primary focus on inventory management and customer troubleshooting, and a secondary role in dispatching service technicians. If you’re detail-oriented, tech-savvy, and enjoy solving problems while helping customers, we’d love to meet you.
What You’ll Do
Manage and track inventory, ensuring accuracy and availability of equipment
Assist customers with troubleshooting security systems and resolving issues efficiently
Answer incoming calls and provide professional, friendly support
Document service requests and updates using company software
Schedule and dispatch service technicians as needed
Communicate clearly with technicians to support successful service visits
What We’re Looking For
Experience in customer service, inventory management, or dispatching (security/alarm industry a plus)
Strong computer skills and ability to quickly learn new software systems
Excellent problem-solving and organizational abilities
Clear communication skills and attention to detail
A customer-first mindset with patience and professionalism
Why Join Us?
You’ll be part of a growing security company that values teamwork, accountability, and customer care. In this role, your work directly supports both our customers and field operations—helping protect what matters most.
Numbers & Facts
Location
Mokena, IL
Job Type
Full-time
Skills
Communication Skillsunmatched
Computer Skillsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Inventory Managementunmatched
Maintenance Servicesunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Software Administrationunmatched
Team Playerunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Vision Planunmatched
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