Job Description
Customer Care Administrator
Why This Opportunity Stands Out:
- Build long-term experience within the insurance and compliance field
- Support customers through important life events, policy updates, and claims processes
- Gain exposure to insurance operations, policy administration, and regulatory requirements
- Join a stable organization with a collaborative, team-oriented culture
- Enjoy a diverse role that blends customer service, problem-solving, and administrative responsibilities
- Work closely with experienced leaders and industry professionals
Key Responsibilities for the Customer Care Administrator:
- Respond to customer inquiries regarding policies, account activity, and service requests
- Process beneficiary, ownership, address, and other policy maintenance changes
- Assist with claims administration and review documentation for accuracy and completeness
- Maintain records and customer correspondence within Salesforce and internal systems
- Research and resolve customer issues while ensuring compliance with company and regulatory standards
Qualifications for the Customer Care Administrator:
- 3+ years of customer service experience in a professional environment
- Experience working with CRM systems; Salesforce experience preferred
- Strong attention to detail and ability to manage multiple priorities
- Insurance industry experience is highly valued and strongly preferred
- Ability to maintain accuracy and compliance while handling sensitive customer matters
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Numbers & Facts
| Location | Hoffman Estates, IL |
| Industry | Financial Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
Skills
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