Customer Care Intake Representative I

Customer Care Intake Representative I

Category

Urology

Job Location

REMOTE, US

Tracking Code

15824-128

Position Type

Full-Time/Regular

At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

JOB PURPOSE:

The Customer Care Reorder Representative I is responsible for processing medical supply reorder requests accurately and efficiently while delivering a high level of customer service. This role focuses on executing standard processes, verifying insurance information, and supporting customers through routine inquiries.

The pay range for this position is $19.71-$25.63. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

KEY RESPONSIBILITIES:

• Process assigned reorder requests, ensuring accuracy in insurance verification, customer information, and documentation requirements.
• Communicate with customers via phone and email to address routine inquiries and provide updates.
• Verify coverage, deductibles, and out-of-pocket responsibilities.
• Coordinate with payers, distributors, and internal teams to complete orders.
• Collect and process payments prior to shipment.
• Escalate complex issues to appropriate team members.
• Maintain compliance with company policies and regulatory requirements.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School diploma/GED required.
• Minimum one (1) years' experience in insurance eligibility verification.
• Minimum one (1) years of experience in calculating deductibles and coinsurance for primary and secondary policies.
• Background in Medicaid, Medicare, and Private Insurance.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Associates degree in relevant field.
• Basic knowledge of insurance processes preferred.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Solid written and verbal communication, listening, organization and priority setting skills.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.