CUSTOMER CARE MANAGER

Ready to make a real difference in the community with a veteran owned, family operated company? At BrightStar Care of Locust Grove & McDonough, we're looking for high performers who are naturally talented at juggling competing priorities, staying organized, and leveraging their communication skills to manage the needs of both our employees and customers.
You'll help people in our community live with greater comfort, dignity, and independence, while joining a team that values your talent and commitment. Bring your initiative, flexibility, and passion for caring to a team that lives its promise of "A Higher Standard."

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

• Weekly pay w/ direct deposit
• Cutting Edge Earned Wage Access Platform
• Paid Time-Off
• Free Training
• Performance bonus
• Employee/Client referral bonus
• Every BrightStar Care location is independently owned and operated
• We promote from within
• Free continuing education
• Nurse and Employee of the month with incentives
• HomeCare Pulse Employer of Choice
• Over 95% of BrightStar locations are Joint Commission accredited or in process!

Responsibilities:

• Customer/client care: effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage: supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs; ensures on-call phone and assigned staff are properly trained and available as needed.
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client's care
• Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws
• Assures compliance with all local, state, and federal laws

Requirements

• High School Diploma Required
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• Effective communicator
• Flexibility and good time management skills A MUST
• Minimum of 2 years of experience as Customer Manager and/or managing customer service within a office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver's license; valid state-required proof of auto insurance.
• Reliable transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants on the basis of race, ethnicity, gender, veteran status, or disability or any other federal, state, or local protected class.

BrightStar Care of Locust Grove & McDonough is committed to providing a safe and trustworthy environment for our clients and staff. As a condition of employment, all applicants must successfully complete a criminal background check, employment verification, and drug screening in accordance with state and federal regulations, BrightStar Care standards, and industry best practices.

By applying for this position, you acknowledge and agree that:

• Employment is contingent upon the satisfactory completion of all required screenings.

• Results of these screenings may impact eligibility for employment.

• Additional periodic screenings may be conducted during employment as required by law, licensing standards, or company policy.

BrightStar Care is an equal opportunity employer. All background information will be handled confidentially and in compliance with applicable laws.