Customer Care - Office Support

Company Culture:

A fast-paced and incredibly rewarding environment that thrives off of fostering professional and sociable business relationships with other associates, patients and doctors. Our inclusive, tight-knit team is motivated by one united objective, to care for our patient’s eyes.

Benefits:

• Competitive compensation.

• Healthcare (Medical, dental, vision)

• 401K benefits provided.  

• Free vision exam and glasses on an annual basis (ask for further details).

Responsibilities:

• Ensure an excellent and enjoyable patient experience by assisting with frame selection, and fulfilling promises about the timeliness of the service carried out. 

• Foster patient acquisition and retention.

• Other duties as assigned by the store manager.

Skills:

• Eager to provide enthusiastic and concise communication to meet/exceed patient expectations.

• Can manage priorities through adaptability and flexibility.

• Ability to present and implement creative solutions to grow the business.

• Has attention to detail and follow-up.

• Possesses the willingness to learn. 

• Possesses great listening skills.

• Qualifications:

• High school diploma, or equivalent.  
• Comparable experience typically achieved with a minimum of 1-2 years in an optical or similar retail environment with proven results.