Customer Care Representative

Climate Control Services
  • Boynton Beach, Florida
    30+ days ago

    Job Description

    Responsive recruiter
    Benefits:
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Bonus based on performance
    • Competitive salary
    • Dental insurance
    • Employee discounts
    On-Site | Boynton Beach, FL (1740 Corporate Drive, Boynton, Beach, FL 33426)
    $20/hr base + sales commissions and uncapped SPIFFs
    Monday–Friday, 8am–5pm + rotating on-call

    Who We Are:
    Right Away Home Services (RAHS), parent company of Climate Control Servies, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.

    What You'll Do:

    • Handle inbound calls and convert every real opportunity into a booked job using proven scripts
    • Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
    • Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
    • Serve as a front-line customer service representative for our brands
    • Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
    • Pitch in on other admin duties as needed
    • Hit your targets. Get rewarded. Simple.
    This Role Is NOT For You If:

    • You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
    • You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
    • You aren't willing to make outbound cold calls
    • You can't follow a script or think sales isn't your job
    • You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on their feet
    What You Get:

    $20/hr base + sales commissions and SPIFFs
      Bonus incentives for performance, sales, and productivity
      Health, dental, and vision insurance
     ️ PTO + Paid Training
      Real opportunity for growth — not lip service
      Fun, fast-paced culture with people who actually want to win

    What We're Looking For:

    ️ Confident communicators who don't fold under pressure
     ️ Strong computer skills and the ability to multitask at speed
     ️ Sales-first mindset — if you can't upsell, this isn't the job
     ️ Organized, dependable, and hungry to grow
     ️ Team players who thrive in a competitive environment
    Compensation: $20.00 per hour




    Numbers & Facts

    LocationBoynton Beach, Florida
    Websitehttps://my-ccs.com

    Skills

    • Administrative Skillsunmatched
    • Artificial Intelligence (AI)unmatched
    • Cold Calling Skillsunmatched
    • Computer Skillsunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • HVACunmatched
    • Health Insuranceunmatched
    • Housekeeping/Cleaningunmatched
    • Maintenance - HVACunmatched
    • Maintenance - Plumbingunmatched
    • Multitaskingunmatched
    • On Callunmatched
    • Organizational Skillsunmatched
    • Salesunmatched
    • Sales Commissionunmatched
    • Scripting (Scripting Languages)unmatched
    • Telephone Skillsunmatched
    • Up-Sellingunmatched
    • Vision Planunmatched
    • Work From Homeunmatched

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