Customer Care Representative

Customer Care Representative

Location: Elkhart, IN (100% Onsite)
Salary: $34,000 - $39,000
Days/Hours: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

About the Role

Our client is seeking a Customer Care Representative to support its customer service team. This role combines customer service, call center support, payment processing, account management, and administrative duties. The ideal candidate is detail-oriented, customer-focused, and enjoys working in a fast-paced environment.

Key Responsibilities

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• Handle customer interactions via phone, email, and CRM system.
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• Process customer payments accurately and efficiently.
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• Assist customers with account questions, updates, and service requests.
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• Support call center operations by handling incoming customer calls.
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• Manage customer accounts and maintain accurate records within the CRM.
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• Investigate and process customer refunds and payment disputes.
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• Perform account maintenance and account cleanup activities.
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• Assist with mailing invoices, customer correspondence, and other materials.
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• Prepare outbound mailings and process incoming mail from customers.
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• Assist with front desk coverage and customer reception as needed.
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• Help manage lost and found items and related customer inquiries.
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• Support fulfillment and administrative projects as assigned.
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• Complete additional customer service and office support duties as needed.
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Qualifications

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• Previous customer service, call center, administrative, or office support experience preferred.
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• Strong verbal and written communication skills.
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• Experience handling customer payments, account updates, billing inquiries, or dispute resolution is a plus.
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• Ability to multitask and prioritize responsibilities in a fast-paced environment.
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• Strong attention to detail and problem-solving skills.
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• Proficiency with Microsoft Office and CRM systems.
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• Professional and customer-focused attitude.
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#INNOV2026

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