Calendar Management, Co-Payments, Customer Support/Service, Driver's License, HIPAA (Health Insurance Portability and Accountability Act), Hazard Analysis, Insurance, Mail Processing, Microsoft Office, Microsoft Product Family, Multilingual, Team Player, Telephone Skills, Time Management
Wyandot BHN is seeking a dedicated Customer Care Representative to ensure an exceptional experience to our guests. The position supports the organization by answering phones, scheduling appointments, greeting visitors, and processing mail.
Accountabilities:
- Responsible to make reminder calls to clients for clinic appointments and accurately document activity in client chart.
- Responsible to answer incoming coming calls and route calls appropriately. Answers calls in 3 rings or less while maintaining an abandon call ratio under 3%.
- Efficiently receives guest and notifies appropriate staff of their arrival.
- Responsible for the review of client walk in sheets to ensure clients requesting crisis services are routed to appropriate provider and verifies insuranc
- Responsible to communicate wait times to walk in clients and/or provide options for scheduling.
- Responsible to collect copays and/or self-pay fees from clients as they check in.
- Responsible to collect and maintain accurate insurance and contact information. Make necessary updates to the client chart and send insurance cards to med records for scanning to the chart.
- Communicates cancellations to staff and clients.
- Must be able to learn specific operation and scheduling requirements of multiple locations.
- Responsible to verify and update clients insurance on line or by phone on routine basis.
- May assist with the identification of hazards or safety issues in or around the building.
- Handles information as appropriate, maintaining confidentiality to Center standards.
Processes and distributes incoming and outgoing mail in a timely manner.
Requirements
Qualifications:- Bi-Lingual preferred.
- Intermediate knowledge of Microsoft Office products.
- Must have transportation, valid driver's license and clean driving record in order to meet the needs of the organization.
- Communicate in a direct and appropriate manner to staff, consumers and other service providers.
- Ability to handle information in a confidential and consistent manner according to HIPPA standards.
- Ability to work independently or with others.
- Demonstrated accuracy with detailed work.
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Wyandot Behavioral Health Network