Customer Care Representative (Pharmacy Support)

Customer Care Representative (Pharmacy Support)

LOCATION: Fort Worth, TX

COMPENSATION & SCHEDULE

• Pay: $17.00/hour

• Training Schedule: Monday–Friday, 8:00 AM–5:00 PM for the first week and then 9 am - 6 pm the second week (onsite until successful completion of 2-3 months of training)

• Regular Schedule: 10:00 AM– 7:00 PM, Occasional Saturdays 8 am - 5 pm CST

ROLE IMPACT: Join a team dedicated to helping patients access the medications they need by delivering outstanding customer support. In this role, you will provide timely, accurate assistance to patients, caregivers, and healthcare providers while ensuring a positive customer experience. Success is measured by quality service, accuracy, and consistent performance in a fast-paced environment.

Job Duties

• Handle inbound and outbound calls from patients, caregivers, and healthcare providers.

• Assist with prescription refill requests, shipment scheduling, and customer inquiries.

• Resolve customer concerns while providing accurate information and appropriate follow-up.

• Follow established policies, procedures, and quality standards.

• Maintain productivity, attendance, and performance expectations in a hybrid work environment.

Required Qualifications

• Minimum 1 year of call center experience.

• Pharmacy Board Technician Registration required before or on the first day of employment.

• Ability to type at least 35 words per minute with proficiency in Microsoft Office applications.

Preferred Skills

• Healthcare or pharmacy customer service experience.

• Excellent interpersonal and verbal communication skills.

• Strong problem-solving skills with a customer-focused approach.

Legal Notice

CornerStone Staffing is an Equal Opportunity Employer and is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

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