Customer Care Representative - State Farm Agent Team Member

Customer Care Representative - State Farm Agent Team Member

Position Overview

Great service is at the heart of what we do. Beth Bettger State Farm is hiring a Customer Care Representative in Cerritos, CA who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system
• Answer questions about policies, bills, and coverage updates and get the details right
• Work through customer problems calmly until they are resolved

Qualifications

• No prior insurance experience required
• Willing to earn the required Property and Casualty license
• Friendly and professional, and puts customers' needs first
• A patient listener who enjoys solving problems for people
• Careful with details and dependable about seeing tasks through

Benefits

• Hourly wage plus performance-based commission
• 401(k) retirement plan
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths

Pay range: $25-$27 per hour

Base salary varies based on experience and licensing. You can also earn commissions and bonuses.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.