Customer Care Specialist, Accommodations

Job Title: Customer Care Specialist 
Work Arrangement: Remote (CST & EST work hours) 
Location: Reston, Virginia 
Contract Duration: 3 months 
Pay Rate: $30 per hour
*This position requires schedule flexibility, with 8-hour shifts assigned within the operating hours of 7:00 AM to 8:00 PM EST*

Overview 

As a Customer Care & Data Entry Specialist, you will play a critical role in supporting SSD operations by maintaining accurate records, processing case-related information, and responding to customer inquiries through email. You will ensure data is entered accurately, cases are updated in a timely manner, and customer communications are handled professionally and in accordance with established procedures.

This position is ideal for candidates who have strong attention to detail, excellent written communication skills, and experience managing high-volume administrative tasks in a fast-paced environment.

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Key Responsibilities

Data Entry & Case Management (70%)

• Enter, update, and maintain customer and case information across multiple systems with a high degree of accuracy.
• Review documentation and ensure records are complete, accurate, and compliant with established procedures.
• Process high volumes of case-related data while meeting productivity and quality standards.
• Track, monitor, and update case statuses to ensure timely resolution.
• Maintain organized electronic records and documentation.
• Identify and escalate discrepancies, missing information, or data quality concerns.
• Follow established workflows, policies, and operational procedures.

Email Communication & Customer Support (25%)

• Respond to customer inquiries via email using approved templates, policies, and procedures.
• Provide accurate status updates regarding cases and submitted requests.
• Communicate clearly and professionally with students, parents, educators, and internal stakeholders.
• Route inquiries to the appropriate teams when additional support is needed.
• Ensure all customer interactions are documented accurately within case management systems.

Administrative Support & Special Projects (5%)

• Assist with operational and administrative projects as assigned.
• Support process improvement initiatives related to data accuracy and workflow efficiency.
• Participate in training and quality assurance activities as needed.

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Qualifications

Required Qualifications

• 2-4 years of experience in data entry, administrative support, customer service, or a related field.
• Strong attention to detail and commitment to data accuracy.
• Experience managing high-volume workloads while maintaining quality standards.
• Excellent written communication skills, particularly in professional email correspondence.
• Strong organizational and time management skills.
• Ability to follow established procedures and meet deadlines in a fast-paced environment.
• Ability to work independently while collaborating effectively with team members.

Preferred Qualifications

• Experience working with case management systems, CRM platforms, or customer support tools.
• Previous experience supporting educational, healthcare, or disability-related programs.
• Familiarity with data tracking, reporting, and record management processes.
• Experience using Microsoft Office Suite, including Excel, Outlook, and Word.

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