Customer Care Specialist

Essential Functions: 

• Answer inbound customer calls and return customer calls promptly
• Address caller needs in a timely manner and resolve issues on the first call
• Build rapport and lasting relationships with customers
• Assist customers with financial or contract concerns to retain their business and prevent service cancellation
• Follow and implement all company policies and procedures
• Apply approved rebuttals and retention processes to keep customers long term
• Enter data and document inbound customer calls accurately
• Perform collections-related activities as needed
• Perform other duties as assigned

Required Education & Experience: 

• Prior call center or sales experience preferred
• Excellent customer service, phone etiquette, and communication skills
• Proficiency with general computer applications and Microsoft Office
• Ability to work in a fast-paced environment and manage multiple competing priorities

Additional Eligibility Requirements:

• None for this position.

Work Environment:

The work environment consists of exposure to physical conditions typical of a normal office environment.

Physical Demands:

While performing the duties of a Customer Care Specialist, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.

Travel Required:

There is no travel required in this position.

Affirmative Action/EEO Statement:

Automotive Product Consultants is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. APC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level: 2 years

Shift: Day shift

Weekly day range: Monday to Friday

Work setting: On-Site

Spectrum affirms that inequality is detrimental to our employees, our customers, and the communities we serve.  Our goal is to impact lasting change through our actions.  Together, we unite for equality and equity.  Spectrum is committed to equal opportunity regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age marital status, or protected veteran status and will not discriminate against anyone on the basis of disability.  Our human capital is the most valuable asset we have.  The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.  We support an inclusive workplace where employees excel based on personal merit, qualifications, ability, and job performance.