Customer Care Specialist

Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 60,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

Customer care Specialist

Job Req ID: 139127

Location:

Jemmal, TN, 5020

Work Type: Full time

Contract Type: unlimited

Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 60,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

Customer care Specialist

Job ID: 139127

Location: Jemmal

Work Type: Full time

Contract Type: unlimited

Play a key role in enhancing customer satisfaction and driving quality excellence as a Customer Care Specialist. Acting as the primary contact for customer quality matters, you will lead complaint resolution activities, coordinate cross-functional improvement actions, and contribute to the delivery of products and services that consistently meet customer expectations.

Core Responsibilities

• Manage and resolve customer complaints using structured problem-solving methodologies (8D), ensuring timely and effective resolution.
• Serve as the primary interface between customers and internal teams for all quality-related issues.
• Investigate non-conformities, conduct root cause analyses, and drive corrective and preventive actions to prevent recurrence.
• Monitor customer complaint KPIs and ensure compliance with response and resolution targets.
• Maintain accurate customer complaint records and ensure timely updates in customer portals and internal systems.
• Collaborate with Production, Engineering, and Quality teams to drive continuous improvement and enhance product quality performance.
• Support customer audits, visits, and meetings by preparing quality reports, analyses, and action plans.
• Analyze quality performance data, customer feedback, and trends to identify improvement opportunities and reduce quality-related costs.

Profile

• Bachelor's degree in Engineering, Quality Management, or a related field.
• 2-3 years of professional experience in the automotive industry, preferably in Customer Quality, Quality Assurance, or Customer Care.
• Solid understanding of automotive quality standards, quality management systems, and manufacturing processes, including IATF 16949, ISO 9001, and VDA requirements.
• Proven experience in customer complaint management and problem-solving methodologies such as 8D, 5 Why, and Ishikawa (Fishbone).
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Fluency in English is required; German language skills are considered a strong asset.
• Strong analytical, communication, and interpersonal skills, with a customer-focused mindset and the ability to collaborate effectively across functions.

What We Offer

• Opportunity to work in a leading international automotive company.
• Exposure to global customers and challenging quality improvement projects.
• Professional development and career growth opportunities.
• A collaborative and dynamic work environment where your contribution makes a real impact.
• Competitive compensation and benefits package.

Join Our Team

If you are passionate about quality, customer satisfaction, and continuous improvement, we invite you to apply and become part of a team committed to delivering excellence every day.

Contact person: Sondos Kechiche

Legal Entity: DET Draexlmaier Electro Technique Jemmal, Org.Code: O-TN-JEM51