Customer Coordinator

Careerscape is supporting a client opening for a Hybrid Entry-Level Customer Coordinator. This role focuses on coordinating customer requests, maintaining client records, supporting daily operations, and ensuring customers receive timely, professional assistance throughout their experience.

This is an excellent opportunity for someone who is organized, detail-oriented, and interested in building a career in customer service, client relations, business operations, or account support.

The Customer Coordinator will work closely with customers and internal teams to manage communications, coordinate service requests, update customer information, and help ensure a seamless customer experience in a hybrid work environment.

This role is ideal for candidates interested in customer support, client services, operations coordination, or administrative support.

Responsibilities

• Coordinate customer inquiries and service requests
• Respond to customers via email, phone, and chat
• Maintain accurate customer records and documentation
• Schedule follow-ups and coordinate appointments
• Track customer cases and ensure timely resolution
• Collaborate with internal departments to resolve issues
• Prepare reports and customer activity summaries
• Update CRM systems with customer information
• Monitor service quality and customer satisfaction
• Assist with onboarding new customers when needed
• Maintain confidentiality of customer information
• Perform additional administrative and customer support duties as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred
• 0–2 years of experience in customer service, administration, retail, hospitality, or related roles
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Proficiency with Microsoft Office, Google Workspace, and CRM software is a plus
• Ability to prioritize tasks in a hybrid work environment
• Strong problem-solving and customer service mindset
• Professional, dependable, and collaborative attitude

Benefits

• Hybrid work flexibility
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Customer Success Manager, Account Coordinator, Client Services Manager, Operations Coordinator, or Business Support Specialist roles
• Performance-based bonuses
• Professional development and certification assistance
• Collaborative and supportive hybrid work environment