Customer Data and EDI Coordinator

Customer Data & EDI Coordinator

Location: Evansville

Department: Finance and Accounting

Reports To: AR Manager

Potential Position Summary

The Customer Data & EDI Coordinator is responsible for the accurate setup, maintenance, and validation of customer, item, pricing, and EDI-related data across customer portals, internal systems, and ERP platforms. This role serves as a critical link between Sales, Customer Service, Supply Chain, and Finance to ensure customer information is maintained accurately and transactions flow seamlessly through electronic data interchange (EDI) systems.

The position requires exceptional attention to detail, strong organizational skills, and the ability to manage large volumes of data while maintaining accuracy and compliance with customer requirements.

Key Responsibilities

Customer Setup & Maintenance

• Create and maintain customer master records within Sage X3 and related systems.
• Set up new customer accounts, ship-to locations, bill-to locations, and customer-specific requirements.
• Maintain customer hierarchy information and account structures.
• Validate data accuracy and completeness prior to activation.

EDI Administration

• Monitor inbound and outbound EDI transactions.
• Assist with customer EDI onboarding, testing, and setup activities.
• Investigate and resolve EDI errors, rejections, and transaction discrepancies.
• Coordinate with customers, brokers, and third-party EDI providers to resolve issues.

Item & Pricing Management

• Maintain customer-specific item cross-references.
• Set up and update pricing, allowances, promotions, and trade agreements.
• Ensure customer portals and internal systems remain synchronized.
• Verify accuracy of product attributes and item master information.

Data Integrity & Reporting

• Conduct routine audits of customer and item master data.
• Identify and correct data inconsistencies.
• Generate reports related to customer setup, EDI activity, and data quality metrics.
• Support month-end and year-end reporting requirements.

Cross-Functional Support

• Partner with Sales, Customer Service, Supply Chain, and Finance to support customer onboarding and ongoing account maintenance.
• Assist with customer deductions prevention through accurate setup and maintenance of customer data.
• Participate in ERP and systems improvement initiatives
• Associate degree preferred or equivalent experience.
• 2+ years of administrative, customer service, data entry, EDI, or ERP-related experience.
• Experience with ERP systems (Sage X3 preferred).
• Strong proficiency in Microsoft Excel.
• Excellent attention to detail and data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.

About Lewis Bakeries

Founded in 1925, Lewis Bakeries is a family-owned company producing high-quality breads, buns, and rolls under trusted brands including Bunny Bread, Lewis Bake Shop, and Healthy Life. We are committed to delivering quality products, supporting our customers, and investing in our people across all areas of the organization.

What Makes Us Great

At Lewis Bakeries, we believe in rewarding our employees with a comprehensive compensation and benefits package that supports their health, financial well-being, and professional growth.

Exceptional Total Rewards Package

In addition to a competitive salary, employees enjoy a benefits package that provides significant financial value, including:

• Medical coverage with weekly premiums as low as $10 and a low-deductible plan design
• Comprehensive dental coverage, including orthodontic benefits for dependent children
• Company-funded pension plan and a 401(k) with company matching contributions
• Company-paid short-term and long-term disability insurance
• Paid Personal Time Off (Vacation, Personal, and Sick time)
• Paid holidays
• Relocation assistance available for qualified candidates
• Professional development opportunities and long-term career growth

Additional reasons employees choose Lewis Bakeries:

• Family-owned company with over 100 years of baking excellence
• Stable and growing organization with a long history of success
• Collaborative culture that values employee engagement, safety, and continuous improvement
• Opportunity to make a meaningful impact as a key member of the bakery leadership team

Equal Opportunity Employer

Lewis Bakeries is an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Employment is contingent upon successful completion of a background check, drug screening, and reference check.

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