Customer Development Manager- PetSmart

Customer Development Manager- PetSmart Job Details | Colgate-Palmolive Company

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Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill's Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance

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Job Title: Customer Development Manager- PetSmart

Travel Required?: Travel - 25% of time

Posting Start Date: 11/4/26

Hybrid

Relocation Assistance Offered Within Country

Job Number #177224 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Do you want to make a difference in the lives of people and their pets? Are you looking for the opportunity to connect globally, engage in stimulating discussions, and make impactful contributions? If this is how you see your career, Hill's is the place to be!

Hill's Pet Nutrition is a multi-billion-dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals, and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

As a Customer Development Manager (CDM) for Hill's Pet Nutrition in Phoenix, AZ, you will assume headquarters customer management responsibilities for Science Diet products in PetSmart and on PetSmart.com. Your primary responsibility will be to customize and implement Hill's retail environment and brand strategies to grow market share and brand recommendations within PetSmart. This role focuses on a large, complex omnichannel account characterized by high sales volume, a large store network, and significant marketplace influence.

In this role, you will develop and execute customer-specific 6P (product, place, price, promotion, POP, and protocol) plans to achieve commercial targets for net sales, share, and margin while adhering to spending guidelines-maximizing volume and profitability while delivering exceptional customer service.

Responsibilities:

• Develop and maintain processes and plans to analyze customer business channels (clinics, stores, .com), evaluating business trends, shopper insights, and post-promotional performance data.
• Lead customer meetings to align on and drive support for Hill's Go-to-Market plans.
• Develop and implement annual strategic plans to achieve joint commercial goals.
• Establish collaborative partnerships with internal and external cross-functional teams built on mutual trust and accountability.
• Customize shopper marketing programs aligned with Hill's brand strategies to drive incremental retail sales.
• Leverage multiple data sources to build fact-based selling stories that influence key stakeholders and drive shared business objectives.
• Collaborate with the Business Development Manager and Retail Marketing teams to execute brand strategies within investment guidelines.
• Lead monthly customer planning meetings to review actuals and forward-looking plans with leadership and Finance.
• Keep a pulse on the broader market to identify growth opportunities, develop customer-specific 6P strategies, and monitor competitor activity.

Required Qualifications:

• Bachelor's degree.
• 5+ years of experience in sales or a related commercial function.
• Experience working with syndicated data services (e.g., Nielsen, IRI) and account-specific POS data.
• Proficiency in Microsoft Office and Google Workspace (Sheets, Slides, Docs).
• Experience in the Consumer Packaged Goods (CPG) industry.

Preferred Qualifications:

• Proven ability to pursue win-win solutions through negotiation, persistence, and collaboration.
• Adept at finding common ground and identifying customer priorities.
• Strong analytical capabilities to translate consumer and consumption data into actionable 6P recommendations.
• Comfort with ambiguity, with the agility to pivot strategies quickly as business conditions change.
• Demonstrated success working cross-functionally to align priorities, solve problems, and optimize resources.

Compensation and Benefits

Salary Range $109,600.00 - $155,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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