Customer Digital Enablement Specialist

Details:

Stefanini Group is hiring!

Stefanini is looking for a Customer Digital Enablement Specialist in Houston, TX 77079 (Hybrid)

For quick Apply, please reach out to Hitesh Bhatnagar, call 248 263 3904/ email: HiteshKumar.Bhatnagar@stefanini.com

Job Title: Customer Digital Enablement Specialist

Location: 11750 Katy Freeway, Suite 120, Houston, TX 77079 (Hybrid)

Shift Timings: 8 AM to 5 PM; 30 Minutes Lunch; M-F

Hours: 42.50 per week

Overview

We are looking for a Customer Digital Enablement Specialist to join our Petrochemicals (CP) team in Houston, TX.

Where the chemistry happens…

CLIENT''s Petrochemicals division is the starting point of CLIENT''s petrochemical value creation worldwide, also known as "the heart of the Verbund," representing the world''s largest chemical markets. Together, let us keep the heart beating one creative solution at a time!

Each customer, each person, and each relationship count at CLIENT. As the "face of CLIENT," our dedicated Customer Care Team is a direct extension of our values. The team is focused on continuously improving the customer experience as solution champions. They communicate with confidence, react quickly, and collaborate with customers to deliver winning results and exceed expectations.

We are seeking a professional like you to join our Customer Care team and support the continued digital enablement of our customers through myCLIENTWorld. In this role, you will manage the customer onboarding journey, including customer setup, platform demonstrations, training, activation support, and follow-up to help customers successfully adopt digital self-service capabilities.

Working closely with Sales and Customer Care, you will coordinate customer engagement, manage onboarding activities, address barriers, and help create a positive and consistent digital customer experience.

Come create chemistry with us!

As a Customer Digital Enablement Specialist, you create chemistry by...

• Leading the end-to-end onboarding of customers to myCLIENTWorld, coordinating activities from customer identification through setup, training, activation, and follow-up.
• Partnering closely with Sales and Customer Care to identify and prioritize customers for digital onboarding and coordinate appropriate customer outreach.
• Completing and coordinating required customer setup activities while ensuring customer information, access, and onboarding requirements are addressed.
• Conducting myCLIENTWorld demonstrations and customer training sessions, helping customers understand how to navigate and effectively use the platform.
• Serving as a knowledgeable resource during the onboarding process by answering customer questions and coordinating resolution of issues that could impact successful adoption.
• Applying strong project management skills to manage multiple customer onboarding activities simultaneously, establish priorities, track milestones, identify dependencies, and drive actions to completion.
• Maintaining an organized customer onboarding pipeline and accurately documenting customer status, outstanding actions, risks, next steps, training completion, and follow-up activities.
• Identifying recurring customer questions, onboarding barriers, and opportunities for process improvement and sharing findings with appropriate stakeholders.
• Developing and enhancing customer training materials, job aids, onboarding documentation, and processes that support a consistent and scalable customer experience.
• Monitoring customer engagement following onboarding and providing additional support or training when needed to encourage successful adoption.
• Communicating onboarding progress, risks, accomplishments, and opportunities to key stakeholders.
• Supporting the overall goal of increasing customer utilization of myCLIENTWorld and digital ordering/self-service capabilities while delivering a positive customer experience.