Customer Engagement Specialist

Work Arrangement: Remote

This is a remote position, with preference given to candidates located within the St. Louis area. We hire in the following states: Missouri, Illinois, Tennessee, Arkansas, Georgia, Florida, North Carolina, Texas, and Indiana.

While this is a remote position, occasional on-site attendance may be required as business needs dictate for projects, meetings, training, special events, or other business-related activities.

Schedule: 11:00 a.m.-8:00 p.m. CST, with one weekend per month

About the Role:

The Customer Engagement Specialist serves as the first point of contact for potential moving customers, helping them take the first steps in planning their move. You'll connect with customers through inbound and outbound calls and electronic leads, learn about their moving needs, explain available service options, and schedule appointments with UniGroup's agent network.

This role is well suited for someone who enjoys talking with people, asking thoughtful questions, and helping customers navigate what can be a stressful time. You'll work in a fast-paced, goal-oriented environment where strong communication, customer service, and the ability to overcome objections are important to success.

• Handle inbound and outbound calls and electronic leads from potential moving customers
• Gather key information about customers' moving needs and determine appropriate next steps
• Schedule survey appointments and coordinate requests for moving quotes with customers, agents, and surveyors
• Guide customers through the initial moving process and clearly explain what they can expect next
• Introduce customers to available services and identify interest in additional service options
• Provide preliminary estimates for core moving services when appropriate
• Help customers work through questions or concerns and overcome objections related to the moving and survey process
• Maintain accurate and up-to-date customer records
• Connect customers with appropriate resources for needs outside the scope of the Customer Engagement team
• Work toward established individual and team performance goals
• Escalate complex customer or system issues to supervisors as needed
• Provide weekend and holiday support based on department scheduling needs

What We're Looking For:

Required Qualifications

• High school diploma or equivalent
• 1-2 years of related experience

Preferred Skills:

• Customer service, call center, or sales experience
• Experience handling inbound and/or outbound customer calls
• Strong verbal communication and listening skills
• Ability to build rapport and make customers feel comfortable
• Confidence working through customer questions and objections
• Strong attention to detail and time-management skills
• Ability to work in a fast-paced, goal-oriented environment
• Comfortable learning established processes and customer qualification requirements

How You'll Be Successful:

Top performers in this role tend to be:

• Customer-focused and genuinely interested in helping people
• Strong communicators who can quickly build trust and rapport
• High-energy, motivated, and goal-oriented
• Comfortable asking questions and learning from feedback
• Confident working through objections and customer concerns
• Detail-oriented and able to manage their time effectively
• Adaptable and willing to learn new responsibilities
• Collaborative while still comfortable working independently

About UniGroup:

UniGroup is a transportation cooperative that owns and supports the United Van Lines and Mayflower brands. We partner with a nationwide network of agents and van operators to deliver household goods, specialty logistics, and transportation services across the United States and internationally. Our cooperative model emphasizes collaboration, shared success, and long-term relationships with our agents, customers, and employees.

Benefits and Total Rewards:

UniGroup offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Paid parental and family leave
• Employee support programs and wellness resources

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the UniGroup family.

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.