Customer Engagement Specialist

Work Arrangement: RemoteThis is a remote position, with preference given to candidates located within the St. Louis area. We hire in the following states: Missouri, Illinois, Tennessee, Arkansas, Georgia, Florida, North Carolina, Texas, and Indiana.While this is a remote position, occasional on-site attendance may be required as business needs dictate for projects, meetings, training, special events, or other business-related activities.Schedule: 11:00 a.m.-8:00 p.m. CST, with one weekend per monthAbout the Role:The Customer Engagement Specialist serves as the first point of contact for potential moving customers, helping them take the first steps in planning their move. You'll connect with customers through inbound and outbound calls and electronic leads, learn about their moving needs, explain available service options, and schedule appointments with UniGroup's agent network.This role is well suited for someone who enjoys talking with people, asking thoughtful questions, and helping customers navigate what can be a stressful time. You'll work in a fast-paced, goal-oriented environment where strong communication, customer service, and the ability to overcome objections are important to success.

Handle inbound and outbound calls and electronic leads from potential moving customersGather key information about customers' moving needs and determine appropriate next stepsSchedule survey appointments and coordinate requests for moving quotes with customers, agents, and surveyorsGuide customers through the initial moving process and clearly explain what they can expect nextIntroduce customers to available services and identify interest in additional service optionsProvide preliminary estimates for core moving services when appropriateHelp customers work through questions or concerns and overcome objections related to the moving and survey processMaintain accurate and up-to-date customer recordsConnect customers with appropriate resources for needs outside the scope of the Customer Engagement teamWork toward established individual and team performance goalsEscalate complex customer or system issues to supervisors as neededProvide weekend and holiday support based on department scheduling needs

What We're Looking For:Required Qualifications

High school diploma or equivalent1-2 years of related experience

Preferred Skills:

Customer service, call center, or sales experienceExperience handling inbound and/or outbound customer callsStrong verbal communication and listening skillsAbility to build rapport and make customers feel comfortableConfidence working through customer questions and objectionsStrong attention to detail and time-management skillsAbility to work in a fast-paced, goal-oriented environmentComfortable learning established processes and customer qualification requirements

How You'll Be Successful:Top performers in this role tend to be:

Customer-focused and genuinely interested in helping peopleStrong communicators who can quickly build trust and rapportHigh-energy, motivated, and goal-orientedComfortable asking questions and learning from feedbackConfident working through objections and customer concernsDetail-oriented and able to manage their time effectivelyAdaptable and willing to learn new responsibilitiesCollaborative while still comfortable working independently

About UniGroup:UniGroup is a transportation cooperative that owns and supports the United Van Lines and Mayflower brands. We partner with a nationwide network of agents and van operators to deliver household goods, specialty logistics, and transportation services across the United States and internationally. Our cooperative model emphasizes collaboration, shared success, and long-term relationships with our agents, customers, and employees.Benefits and Total Rewards:UniGroup offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

Medical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysPaid parental and family leaveEmployee support programs and wellness resources

Work AuthorizationCandidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.