About the Opportunity:
Synergistix is seeking a motivated, detail-oriented Customer Engagement Specialist to join our Customer Engagement team.
In this role, you'll help strengthen client relationships, coordinate projects, and ensure clients receive responsive, professional support. You'll work closely with Account Managers, Account Executives, and internal teams to keep client requests, projects, and deliverables moving forward. This is an excellent opportunity for someone with pharmaceutical industry experience who enjoys working with people, solving problems, staying organized, and contributing to a collaborative team.
What You'll Do:
Client Engagement & Relationship Support:
- Serve as a key point of coordination for client requests, questions, and follow-up activities.
- Partner with Account Managers and Account Executives to deliver a positive client experience.
- Assist with client onboarding, ongoing account support, and routine communications.
- Help resolve client concerns by coordinating with appropriate internal teams.
- Maintain accurate client information, communication records, and account documentation.
Project & Account Coordination:
- Track client requests, project milestones, action items, and deliverables to ensure timely completion.
- Coordinate meetings, prepare agendas, document discussions, and follow up on action items.
- Collaborate with internal departments to ensure client needs and deadlines are addressed.
- Assist with gathering business requirements and documenting client needs.
- Support product updates, client notifications, and implementation activities.
Business & Operational Support:
- Maintain and update information in CRM systems and internal tracking tools.
- Assist with proposals, cost estimates, statements of work, and client-facing materials.
- Support billing-related activities, including tracking billable services and preparing documentation.
- Monitor client communications and ensure inquiries are addressed or routed appropriately.
- Identify opportunities to improve internal processes, communication, and the overall client experience.
- Perform additional related duties and special projects as assigned.
What We're Looking For:
Required Qualifications:
- Experience working in the pharmaceutical industry, including pharmaceutical companies, pharmaceutical service providers, or organizations supporting pharmaceutical clients.
- At least 1 year of experience in client support, account coordination, project coordination, or a related role.
- Strong verbal and written communication skills with a customer-focused approach.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to work collaboratively across departments and independently with minimal supervision.
- Ability to handle confidential client information professionally.
Preferred Qualifications:
- Experience supporting pharmaceutical operations, commercial operations, or life sciences clients.
- Familiarity with CRM systems, client management platforms, or project tracking tools.
- Experience working with software solutions or technology service providers.
- Experience preparing client documentation, coordinating projects, or supporting account management teams.
- Associate degree or higher in business, communications, or a related field; equivalent professional experience is also welcome.
- Familiarity with pharmaceutical industry processes, compliance requirements, or regulated environments.
What Will Help You Succeed: We're looking for someone who is:
- Customer-focused: You enjoy helping clients and building positive working relationships.
- Organized: You can manage competing priorities without losing track of important details.
- Proactive: You anticipate needs, follow through on commitments, and take initiative.
- Collaborative: You work effectively with different teams to accomplish shared goals.
- Adaptable: You're comfortable learning new systems, processes, and technologies.
- Solutions-oriented: You approach challenges with a positive attitude and a willingness to help.