Customer Engineer

We are seeking a Customer Engineer for a 6+ month contract position based in Meridian, Indiana. This role requires daily on-site work and focuses on delivering first-line technical support in a fast-paced corporate environment.

Responsibilities

• Provide Level 1/1.5 end-user IT technical support
• Troubleshoot and resolve hardware and software issues, including Windows 10/11 systems
• Support Dell and HP personal computers and peripherals
• Assist users with Microsoft Office 365 and other common end-user applications
• Staff a technology support desk or "tech bar" concierge, providing first-line assistance to walk-up users
• Manage IT assets and inventory
• Create, track, and resolve support tickets through ticketing systems
• Maintain high standards for responsiveness, follow-through, and customer satisfaction

Qualifications

• Required
• Experience with Level 1/1.5 end-user IT technical support
• Proficiency troubleshooting Windows 10/11 systems
• Experience supporting Dell and HP personal computers
• Proficiency with Microsoft Office 365
• Knowledge of asset and inventory management
• Ability to work on-site daily in the Meridian, Indiana area
• Clear spoken and written English communication skills
• Strong customer service orientation, dependability, and interpersonal skills
• Sense of urgency and task-oriented approach
• Preferred
• Experience staffing a walk-up technology support desk or concierge environment
• Familiarity with ITIL and ITSM frameworks
• Experience with ServiceNow ticketing systems
• Prior support experience in a manufacturing plant administrative setting
• IT certifications such as CompTIA A+