Customer Experience Associate

About the Role
As a Customer Experience Associate, you will be supporting our Medicaid provider community as the first point of contact. You will answer questions concerning their accounts. You will help with their account issues while providing them with exceptional customer service.

Equipment provided by the client if remote.

Hours: 8:00AM – 5:00PM MST; Monday through Friday with the possibility of flexible hours.
Pay: $18/hr.

As a Customer Experience Associate, you will be responsible for:

• Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
• Identifying customer needs, answering questions, or resolving problems
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to keep customer profiles and accounts up to date
• Verify documentation and images
• Attend scheduled staff meetings
• Complete required assigned training
• Track daily task for quality review
• Providing exceptional customer service
• Communicate with team members or supervisors about any issues or discrepancies
• Handle confidential information with integrity and discretion
• Comply with data integrity and security policies
• Perform other clerical or administrative tasks as needed

Qualifications:

• Basic computer skills and familiarity with Microsoft
• Be at least 18 years of age with a high school diploma or an equivalent level of education
• Have prior office or administrative experience
• Call center experience required
• Have an ability to communicate clearly and professionally with co-workers, clients, and providers
• Have attention to detail, grammar, and spelling accuracy skill set
• Knowledge of healthcare or insurance terminology is highly preferred
• Computer system experience with data entry and database documentation knowledge is preferred
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Be able to successfully pass a pre-employment screening

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.