Customer Experience Associate

Responsibilities

• Serve as the first contact and on-call resource for all customers via phone, email and live chat 
• Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
• Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
• Use Excel and Google Sheets to track and analyze data for routine problem orders
• Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
• Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
• Partner with leadership team to create and execute new policies, procedures and client retention initiatives.

Qualifications

• Strong leadership, organizational, administrative and project management skills.
• A creative problem solver that looks for new solutions versus the status quo.
• Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.
• You're serious about your grammar. The difference between you're and your matters to you.
• Looking for passionate academics looking to grow with us.
• Ability to work on-site at our Los Angeles office.

What we offer

• Health, dental & vision Insurance
• Fitness & wellness benefits
• 401k retirement savings plan with Company matching
• Quarterly clothing allowance