Careerscape is recruiting on behalf of our client, a fast-growing direct-to-consumer wellness brand near Salt Lake City, for a Remote Customer Experience Associate to own post-purchase support and satisfaction outreach. This is a chance to join a company that treats customer care as a growth engine, not an afterthought, helping real people get the most out of products that support their health and daily routines.
Day to day, you will be the friendly, knowledgeable voice customers hear after they hit buy, answering questions, resolving order issues, and proactively checking in to make sure people are happy with their purchase. This role suits someone who is naturally empathetic, detail-oriented, and energized by turning a frustrated customer into a loyal one, all while working from the comfort of home.
Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and friendly manner
Manage post-purchase support including order status, shipping issues, and returns
Conduct proactive satisfaction outreach to recent customers to gather feedback
Resolve billing, subscription, and account issues with empathy and accuracy
Document customer interactions and trends in the CRM system
Collaborate with fulfillment and logistics teams to resolve delivery problems
Identify at-risk customers and take steps to improve retention
Escalate complex issues to appropriate internal teams when needed
Maintain up-to-date knowledge of products, promotions, and policies
Contribute ideas for improving the overall customer experience
Requirements
High school diploma or equivalent required, some college preferred
Prior customer service experience preferred but not required
Excellent written and verbal communication skills
Comfortable using CRM and helpdesk software such as Zendesk or Gorgias
Strong problem-solving skills and attention to detail
Ability to manage multiple conversations and priorities at once
Reliable home internet connection and a quiet remote work setup
Positive, empathetic attitude toward customers
Availability to work standard business hours in a US time zone
Benefits
Medical, dental, and vision insurance
401k with company match
Generous paid time off and paid holidays
Fully remote position with flexible scheduling
Home office stipend for remote equipment
Employee discount on all wellness products
Paid training and onboarding
Opportunities for career growth into senior support or CX roles