Customer Experience Associate - San Pablo (Seasonal)

Job Title:Customer Experience Associate–San Pablo (Seasonal)

Ministry/Department: Hope’s ClosetThriftStore – San Pablo

Reports to: Assistant Store Manager– Customer Experience

Status: Seasonal,part-time,non-exempt

Supervisory Role:N/A

Objective

To provide excellent customer service and support daily operations thatdrive sales, while remaining aligned withthe vision of The Church of Eleven22® and Hope’s Closet®—to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities

• Minister of the gospel

• Share personal testimony and the gospel, actively care for and disciple staff and serve team membersthrough relational engagement and recognition and pray with customers and serve staff

• Help create an inspiring team environment throughparticipating andcelebrating team goals and demonstratinga proactive work culture

• Providing excellent customer service to our customers and donors

• Assistin leading and working alongside of serve staff

• Drive sales by executing daily operations (sales, merchandising, replenishment, loss prevention, ensure safety)

• Assistwith store opening and closing procedures

• Operate point-of-sale (POS) systems and handling of money

• Maintain organization of inventory and supplies on sales floor and cash wrap

• Support in donations department as needed

Competencies

• Model Hope’s Closet'smission,visionand core values
• Demonstrated ability to makedisciples who makedisciples
• Strong, pro-active communication (verbal and written) and interpersonal skills
• Possess strong organizational, planning, detail-oriented and problem-solving skills
• Ability to adapt to change
• Ability tomaintainstrict confidentiality

Education and Experience

• One to twoyears ofrelevant work experienceor volunteer hours, including retail or warehouse experiencepreferred
• High school diploma preferred

Position Type/Expected Hours of Work

This is aseasonal, part-time, non-exempt position which reports to the Assistant Store Manager –Customer Experience.Days may vary by week due to the needs of the store and events and flexibility in scheduling isrequired. Weekend and holiday hours area must.

The church has several big events (“All-Skates”) throughout the year to help further the mission ofThe Church of Eleven22 and Hope’s Closet.We encourage staff toparticipateand serve at these events. The stores are closed during these times to ensure The Hope’s Closetteamhas the opportunity toparticipatein the spiritual formation of the church.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This roleoperatesin a professional retail setting, including the sales floor and warehouse/stockroom areas, with occasional outdoor work in varying weather conditions. The position involves regular use of cash registers, rolling racks, retail fixtures, furniture carts, ladders and dollies.

Physical Demands

Must be able to stand and walk on concrete surfaces for extended periods; bend, lift, grasp, reach, push and pull materials; navigate uneven surfaces, ladders and stairs andlift upto 50 lbs. Ability to work efficiently in a fast-paced environment.

Code of Conduct

1. We live authenticity
2. We are gospel-centered andmission-focused
3. We are family
4. We are lifelong learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

Hope’s Closetprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.Hope’s Closetreserves the right to discriminate on the basis of religion to the full extent permitted by law.