Customer Experience Associate (Softlines - Shoes Dept)

H-011260-2026Customer Experience Associate (Softlines - Shoes Dept)Germany - - Wiesbaden Regular Part Time 5100PB1-03 Customer Experience Associate Customer Experience Associate - Apparel & Accessories:

Job Description

As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers

discover new looks and bring their definition of style to life with confidence. Your love for fashion and

excitement to share your apparel and accessory expertise and tips will help our customers find the

perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to

complete their look. Our customers will find it easy and fun to shop apparel and accessories thanks to

your expertise and trend-savvy advice.

So what can you expect as a Customer Experience Associate - Apparel & Accessories at the Exchange?

Greet every customer with eye contact and smile in your authentic way

Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let

them know you'll be right with them

Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate

pieces that meet the specific need of the customer

Ensure customers have an extraordinary experience while shopping

Complete transactions accurately and efficiently while engaging customers in appropriate

conversation

We know that you can work anywhere. However, working at the Exchange is the start of something

great! While you make it easy for our customers, we focus on you and your development! Our

people make us who we are. We want to see you grow, so we put growing together at the forefront

of everything we do. It is our duty to provide you with the tools and resources that you need to

succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Able to learn and adapt to current technology needs

Able to think quickly on the spot to answer customer questions

Able to take initiative

Able to share brand knowledge

Additional Qualifications/Requirements:

Excellent attention to detail

Willing to cross-train and work in other areas of the store, as needed

Must possess a welcoming and helpful attitude toward customers and other team members

Excellent communication skills

Basic computer skills

Retail experience preferred10Retail Operations No

Wiesbaden Exchange

Hainerberg Shopping Center

Softlines - Show Department

Test Your skills Game ON !! come join the Main Store Softlines Team

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

HIS POSITION IS OPEN TO BOTH U.S. AND LN APPLICANTS.

Per AE Regulations, U.S. Permanent Resident Aliens (Green Card holders) who are not nationals of a NATO country are ineligible for NAF employment under U.S. employment conditions and may be employed only under host-nation (local national) employment conditions.

LOCAL NATIONAL INFORMATION:

JOB TITLE: SPECIALIZED SALES ASSOCIATE ;

JOB CODE: 5189L04-01 GRADE T-4;

CATEGORY: REGULAR PART TIME: 30.0 HPW/5 DPW;

PAY RANGE: € 1964.10

APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS, MORNINGS, AFTERNOON, EVENINGS, WEEKENDS AND HOLIDAYS. ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY. APPLICANTS APPLYING ON A LOCAL NATIONAL APPLICATION MUST CONTACT THE SERVICING HUMAN RESOURCES OFFICE AT 0611-72386411/412/413/410.IF YOU HAVE ANY QUESTIONS ABOUT THIS VACANCY YOU MAY ALSO EMAIL OUR OFFICE AT: EUWIESBADENHRO@AAFES.COM.$15.00$17.25WIES HAIN SHOP CENTER

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.

Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.

Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.

Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

Performs other duties as assigned.

110-Nov-20263397085No5163556910.00.003-Nov-2026