Job Description
Shift: 4:30 PM - 1:00 AM.
(Schedule flexibility is a must due to business needs).
Objective:
Coordinates various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.
Major Functions & Scope:
- Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Work proactively to resolve customer issues and provide timely solutions.
- Coordinate communication with customers and associates.
- Serve as a customer experience resource for other associates.
- May be responsible for some warehouse and inventory tasks.
- Maintain accurate and organized records of customer interactions and resolutions.
- Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
- Perform other duties as needed.
Education & Knowledge:
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 0-2 years’ relevant experience or equivalent education and/or experience.
Competencies:
Core competencies include multi-tasking, prioritizing, attention to detail, integrity and discretion in handling sensitive and confidential information, and interpersonal and communication skills.
Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Numbers & Facts
| Location | Sunnyvale, Texas |
| Industry | Advertising and PR Services |
| Year Founded | 1947 |
| Website | http://www.daltile.com/ |
About Company
Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled
Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Detail Orientedunmatched
- Establish Prioritiesunmatched
- Interpersonal Skillsunmatched
- Multitaskingunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Purchase Ordersunmatched
- Resolve Customer Issuesunmatched
- Time Managementunmatched
- Warehousingunmatched
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