Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global professional services firm specializing in digital transformation, business process management (BPM), analytics, and AI-driven solutions. The company partners with organizations to improve efficiency, transform operations, and drive business outcomes through a combination of process expertise, technology, and data insight.
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global professional services firm specializing in digital transformation, business process management (BPM), analytics, and AI-driven solutions. The company partners with organizations to improve efficiency, transform operations, and drive business outcomes through a combination of process expertise, technology, and data insight.
Job Title: Customer Experience Coordinator
Location: Houston, TX
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Location: Houston, TX
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Key responsibilities:
- Problem-solving and scheduling: Quickly identify and resolve scheduling and delivery issues, maintaining smooth operations and client satisfaction.
- Critical thinking skills: Employ strong critical thinking abilities to anticipate challenges and develop innovative solutions.
- Client interaction: Engage with clients at all levels, fostering strong relationships and ensuring their needs are addressed promptly.
Essential functions:
- Conduct daily production walks on the shop floor to confirm the status and progress of modules and engines in assembly.
- Notify the team when modules or engines are off schedule, impacting delivery timelines.
- Support customer visits and engage with clients to enhance their experience.
- Assist in staging material reviews with customers to ensure quality and compliance.
- Facilitate channel shop visits to maintain strong relationships and operational efficiency.
- Capture photos and additional information for capital scrap parts returned from vendors.
- Provide updates for reports and meetings to support the customer experience (CX) team.
- Offer support during production work stoppages to minimise disruptions.
Qualifications:
- Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least six years of experience in relevant job family groups/functions.
- Strong skills in Excel and PowerPoint, with expertise in manipulating data to present it meaningfully.
- Interact with middle management daily
- Ability to take initiative with little direction provided
- Strong interpersonal and communication skills, with a proven track record of managing business relationships to achieve desired outcomes.
Desired Characteristics:
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Passionate customer service focused person with the desire to serve.
- Leadership capabilities: Demonstrate leadership capabilities by mentoring junior staff and leading small project teams.
- Process improvement initiatives: Actively participate in process improvement initiatives that enhance operational efficiency and reduce costs.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Houston, TX |
| Industry | Computer/IT Services |
| Salary | $22.85–$24.28 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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