Customer Experience, Design & Content Coordinator (E-Commerce)

Customer Experience, Design & Content Coordinator (E-Commerce)

Engrave My Memories | Chandler, Arizona

Job Type: Full-Time, In-Person

Schedule: Monday–Friday | 9:00 AM–5:00 PM

Compensation: $19-$24 Competitive hourly pay based on experience

Join Our Team!

Are you creative, organized, great with customers, and someone who loves getting things done?

Do you enjoy a fast-paced work environment where every day brings something different? Are you someone who takes initiative, solves problems, and enjoys being part of a close-knit team?

If so, we'd love to meet you!

Engrave My Memories is looking for a motivated, creative, and detail-oriented Customer Experience, Design & Content Coordinator to join our team in Chandler, Arizona.

This unique position combines customer service, graphic design, e-commerce order management, and creative content creation.

Your primary responsibilities will be helping customers, designing personalized products, and keeping orders moving smoothly through production. You'll also have opportunities to help create social media content, capture product photography and videos, and contribute to our marketing efforts.

We're looking for someone who enjoys wearing multiple hats, works efficiently, and takes pride in doing things right.

Who We Are

Engrave My Memories is a family-owned custom engraving and personalized gifting company specializing in meaningful gifts for individuals, businesses, and special occasions.

What started in our garage has grown into an established e-commerce and wholesale gifting business serving customers nationwide through Etsy, Amazon, our website, and other marketplaces.

We're a small, close-knit team with a family-oriented culture, and several of our team members have been with us for nearly a decade or longer!

We work hard, support each other, and take pride in creating products that help people celebrate special moments and make lasting memories.

About the Position

As our Customer Experience, Design & Content Coordinator, you'll be an important part of our daily operations, helping connect customers, designers, and our production team.

This is a hands-on role that requires strong communication, creative thinking, organization, and the ability to manage multiple responsibilities.

Some days you'll be helping customers and creating personalized artwork. Other days you may be coordinating wholesale orders, photographing new products, filming behind-the-scenes content, or helping improve a process.

We're looking for someone who doesn't just complete assigned tasks, but takes ownership, identifies opportunities, and helps move things forward.

What You'll Be Doing

Customer Experience & E-Commerce Operations

• Manage customer inquiries through email, phone, online marketplaces, and in-person interactions.

• Communicate with customers across platforms including Etsy, Amazon, Shopify, Faire, and other sales channels.

• Assist customers with personalized orders, product questions, quotes, and purchases.

• Resolve customer concerns professionally and provide helpful, timely solutions.

• Monitor customer orders and help ensure they move efficiently through fulfillment.

• Coordinate custom and wholesale orders, including quotes, invoices, and order entry.

• Maintain organized communication and follow up on outstanding customer requests.

• Work with our production team to ensure customer expectations and deadlines are met.

Graphic Design & Personalization

• Create and customize personalized product designs using Adobe Illustrator.

• Prepare customer proofs, mockups, and production-ready artwork.

• Work with customer logos, text, images, and other artwork.

• Review and approve artwork prepared by other designers to ensure accuracy.

• Collaborate with our team to develop new product designs, templates, and personalization options.

• Research design trends and contribute creative ideas for new products and collections.

• Maintain organized design files and consistent quality standards.

Social Media, Photography & Content Creation

You'll also have opportunities to contribute to our creative marketing efforts and help showcase the products and people behind our brand.

• Assist with creating and publishing content across Instagram, TikTok, Facebook, and other social platforms.

• Capture engaging product photography and short-form videos featuring our personalized gifts.

• Film behind-the-scenes content showcasing engraving, production, packaging, and new products.

• Help create Reels, TikToks, and other video content for social media and marketing campaigns.

• Brainstorm content ideas, identify trends, and contribute to content planning.

• Assist with writing captions, scheduling posts, and engaging with our online community.

• Create marketing graphics, flyers, and other promotional materials.

• Collaborate with our team on product launches, seasonal promotions, and creative projects.

Experience with photography, videography, social media management, or video editing is a plus, but not required.

Project Coordination & Team Support

• Collaborate with our customer experience, design, production, and sales teams.

• Help prioritize projects, coordinate deadlines, and communicate important updates.

• Identify potential order issues and help resolve them before they impact customers.

• Assist with special projects and new business initiatives.

• Help improve and document processes that make our team more efficient.

• Support general shop operations, organization, and production when needed.

We're a small business, and teamwork is a big part of our culture. Everyone pitches in to help keep things moving!

What We're Looking For

Required Qualifications

• Experience using Adobe Illustrator for graphic design, artwork customization, or vector design.

• Strong written and verbal communication skills.

• Customer service experience or demonstrated ability to work confidently with customers.

• Excellent attention to detail and organizational skills.

• Ability to multitask, prioritize responsibilities, and meet deadlines.

• Comfortable working in a fast-paced environment with changing priorities.

• Strong computer skills and the ability to learn new software quickly.

• Creative problem-solving skills and a proactive attitude.

• Ability to work independently while collaborating with a team.

• Reliable attendance and availability for our in-person schedule.

Preferred Qualifications

• Experience with Shopify, Etsy, Amazon, or other e-commerce platforms.

• Familiarity with ShipStation, QuickBooks, Canva, or customer management software.

• Experience preparing vector artwork for laser engraving, printing, or production.

• Experience with order management, project coordination, or e-commerce operations.

• Experience creating content for business social media accounts.

• Product photography or videography experience.

• Familiarity with CapCut, Adobe Premiere Pro, Photoshop, Lightroom, or other creative software.

• Experience creating short-form videos, Instagram Reels, or TikTok content.

• Familiarity with AI tools such as ChatGPT and workflow automation.

• Bilingual English/Spanish is a plus.

You don't need to know every platform we use. We're happy to train the right person who brings a strong foundation, a great attitude, and a willingness to learn!

We encourage using AI and technology to work smarter, faster, and more efficiently, without compromising quality, accuracy, or attention to detail.

Who Will Thrive in This Role?

We're looking for someone who:

• Takes ownership: You follow through on responsibilities and don't wait to be reminded.

• Works efficiently: You enjoy staying productive and getting things accomplished.

• Has a creative eye: You enjoy design, visual storytelling, and bringing ideas to life.

• Pays attention to details: You understand that small mistakes can make a big difference.

• Communicates clearly: You keep customers and teammates informed.

• Adapts quickly: You're comfortable switching between different responsibilities throughout the day.

• Enjoys learning: You're excited about new technology, software, and creative opportunities.

• Solves problems: You look for solutions instead of waiting for someone else to figure things out.

• Has a team-first mindset: You're willing to jump in and help wherever needed.

Most importantly, we're looking for someone who genuinely cares about customers, takes pride in their work, and wants to be part of a team where their contributions matter.

Why You'll Love Working Here

We're proud of the culture we've built and believe that taking care of our team is just as important as taking care of our customers.

Benefits & Perks Include:

• Competitive hourly compensation based on experience.

• Consistent Monday–Friday schedule, 9:00 AM–5:00 PM.

• Health care benefits.

• 401(k) with company match.

• Paid time off and sick time.

• Free lunch and paid lunch breaks for eligible team members.

• Complimentary gym membership.

• Access to our emotional wellness coach.

• Free snacks and drinks.

• Company outings and team events.

• A supportive, family-oriented work environment.

• Opportunities to learn new skills, contribute creative ideas, and help improve the business.

Schedule & Location

This is a full-time, in-person position at our Chandler, Arizona shop. Remote or hybrid work is not available for this role.

Our busiest season is from Black Friday through Christmas. Vacation restrictions apply during this period, and occasional overtime or Saturday shifts may be required.

Ready to Join Our Team?

If you're someone who enjoys helping customers, creating personalized designs, staying organized, and contributing creative ideas, we'd love to hear from you!

Apply directly through this job posting or email your resume to

marc@engravemm.com

Please include a brief description of your Adobe Illustrator experience.

Have a portfolio? Even better! We'd love to see examples of your graphic design, photography, video editing, or social media content.

We look forward to meeting you!

Engrave My Memories

Creating Meaningful Gifts & Lasting Memories.