Customer Experience Host

US Army & Air Force Exchange Service
  • San Jose, CA
  • Autofill and Review
25 days ago

Job Description

H-010516-2026Customer Experience HostUnited Kingdom - - Lakenheath Regular Part Time 5100PB1-05 Customer Experience Host Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.10Retail Operations No

Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

IDEAL APPLICANT WILL HAVE FLEXIBLE AVAILABILITY TO WORK MONDAY-SUNDAY BETWEEN THE HOURS OF 1700-0030. INCLUDES WEEKENDS AND HOLIDAYS. SCHEDULING IS BASED ON OPERATIONAL NEEDS AND IS SUBJECT TO CHANGE WITH SEVEN DAYS NOTICE.$15.00$17.25LAKENHEATH SH WITH GAS

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection.

Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.

Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Reports complaints, shrink issues, and problems with products, services, and work areas.

Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

Performs other duties as assigned.

121-Oct-20263394465No5163556910.00.016-Oct-2026

Numbers & Facts

LocationSan Jose, CA

Skills

  • Consumer Brandingunmatched
  • Corporate Planningunmatched
  • Credit Cardsunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Fire Safetyunmatched
  • Fixed Assetsunmatched
  • High School Diplomaunmatched
  • Identify Issuesunmatched
  • Loss Preventionunmatched
  • Needs Assessmentunmatched
  • Regulationsunmatched
  • Retailunmatched
  • Retail Operationsunmatched
  • Revenue Growthunmatched
  • Safety Complianceunmatched
  • Salesunmatched
  • Sanitationunmatched

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