Call Centers, Case Management, Chinese Language, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, French Language, High School Diploma, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Online Chat, Presentation/Verbal Skills, Spanish Language, Standard Operating Procedures (SOP), Support Documentation, Technical Support, Vision Plan, Writing Skills
West Chester, OH
Pay Rate: $17.00 per hour
Shift: 1:00pm-12:00am Tues, Wed, Fri, Sat | 11:00am-10:00pm Tues, Wed, Fri, Sat | 11:00am-10:00pm Sun, Mon, Thurs, Fri. (3 options)
From "Hello" to "Happy Customer". Be the Difference!
Be the calm in the call. As a Customer Experience Specialist, you'll listen, support, and guide customers toward the answers they need.
Why You'll Love It:
- Good Pay. Because your skills are worth it
- Health & Wellness .Medical, dental, vision and life insurance
- Plan Ahead . 401(k) option to save for your future
- Grow with Us. Learn new skills, build your career
What You Bring:- High School Diploma or Equivalent - Required
- Associate's Degree in technology - Preferred
- 1+ year customer service experience - Required
- 1+ year contact center and/or technical support experience - Preferred
- Written and verbal bilingual fluency (French, Spanish, Chinese) - Preferred
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time
How You'll Make an Impact:- Deliver account and technical support via phone, email, chat, and text.
- Respond professionally to all customer contacts within required service levels.
- Log and code customer interactions, incidents, requests, and escalations accurately in the case management system.
- Follow standard operating procedures for security, repairs, and replacements.
- Escalate unresolved issues through the appropriate help channels.
- Collaborate with coworkers to update support documentation and participate in project teams.
" Enjoyed working here. Professional and great people to work with. Pay is decent, and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.
Pick up the headset and your new paycheck. Apply now
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HRpowerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.S
Staffmark
We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you! Come see what it's like to work with a leader in the staffing industry.
2,500 to 4,999 employees
Staffing/Employment Agencies
http://www.staffmark.com/home/