Job Description
Customer Experience Specialist | Rideshare Rental Program
Help Keep Drivers Moving
Join the Hertz team as a Customer Experience Specialist, supporting drivers who rent vehicles to earn with platforms such as Uber and Lyft. From customer service and sales to preparing vehicles for the road, you’ll play a key role in keeping our customers moving.
What You'll Get
- Hourly rate: $17/hour
- Bonus: Eligible, Up to $2400 annually
- Medical, Dental & Vision.
- 401(k) Employer Match.
- Paid Parental Leave.
- Education Reimbursement.
- Employee Assistance Program.
- Voluntary Benefits.
- Employee Discounts.
What You'll Do
- Deliver an Exceptional Customer Experience
- Welcome customers and help create a fast, easy, and positive rental experience.
- Assist with reservations, rental transactions, extensions, billing questions, roadside assistance inquiries, and other rental needs.
- Clearly explain the Hertz rideshare rental program, requirements, policies, and procedures.
- Answer customer questions in person and by phone while providing friendly, solutions-focused service.
- Help resolve post-rental questions and concerns professionally and efficiently.
- Drive Sales & Business
- Identify opportunities to turn customer inquiries into rental business.
- Recommend solutions based on each customer's needs.
- Confidently respond to questions and overcome customer objections.
- Help maximize revenue while creating a customer experience that encourages repeat business.
- Keep Vehicles Customer-Ready
- This is a hands-on role. You'll also help make sure our vehicles are ready for the next driver.
- Inspect vehicles and identify visible damage.
- Clean and prepare vehicle interiors and exteriors as needed.
- Vacuum interiors and clean windows, trunks, and door areas.
- Refuel vehicles and check fluid levels.
- Help maintain a safe, organized, and efficient rental operation.
What We're Looking For
We're looking for someone who brings energy, accountability, and a genuine desire to help customers.
You'll be a great fit if you:
- Are at least 20 years old.
- Have a valid driver's license.
- Have previous customer service experience.
- Communicate clearly and professionally with customers and teammates.
- Are comfortable using computers and learning new systems.
- Have strong organizational and time-management skills.
- Pay attention to details and take pride in doing things right.
- Demonstrate ownership, initiative, and accountability.
- Enjoy working as part of a team in a fast-paced environment.
- Are comfortable assisting with sales and customer objections.
- Can work a flexible schedule, including weekends and holidays, with overtime as business needs require.
- Can communicate clearly and proficiently in English. Candidates who speak additional languages are encouraged to apply.
What Makes This Role Different
This is a hands-on role where you’ll balance customer service, sales, rental operations, and vehicle readiness. We’re looking for a team player who takes ownership and is ready to jump in and keep customers moving!
Numbers & Facts
| Location | Salt Lake City, Utah |
| Industry | Travel, Transportation and Tourism |
| Salary | $19 |
| Company Size | 10,000 employees or more |
| Year Founded | 1918 |
| Website | http://www.hertz.com |
About Company
Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.
Learn more about Hertz by visiting www.hertz.com
Hertz is an Equal Opportunity Employer.
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