Customer Experience Specialist

Build Relationships. Solve Problems. Deliver Critical Infrastructure.

At Maguire, we build and maintain water towers and storage systems that communities across the country depend on every day. For over 100 years, we’ve been an industry leader, but we’re also evolving, with a growing focus on delivering an exceptional, consistent customer experience.

We’re looking for a Customer Experience Specialist who takes ownership, thrives in a fast-paced environment, and is energized by solving problems from start to finish. This role is not a call-center position; it’s a hands-on, cross-functional role where you will work directly with customers and internal teams to ensure issues are resolved and expectations are exceeded.

Essential Functions:

Customer Ownership & Communication

• Serve as a primary point of contact for customers, ensuring timely, professional, and clear communication.
• Take ownership of customer inquiries and issues from initial contact through final resolution.
• Build strong, trust-based relationships with customers and internal stakeholders.

Issue Resolution & Internal Coordination

• Coordinate with Maintenance, Construction, Sales, and Finance teams to drive resolution, not just communication.
• Track and follow up on open issues to ensure nothing falls through the cracks.
• Escalate issues appropriately while maintaining accountability.

Process Improvement & Insights

• Document all customer interactions and account activity within the system of record.
• Identify recurring issues, gaps, or inefficiencies and provide actionable feedback to leadership.
• Support the development of improved processes that enhance the customer experience.

Product & Industry Understanding

• Develop a strong working knowledge of Maguire’s services and offerings.
• Understand customer needs in a B2G, infrastructure-driven environment.        

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate or bachelor’s Degree: Business, Communications or equivalent field preferred.
• 2–5 years of experience in customer service, customer success, account coordination, or a similar role.
• Strong communication skills (written and verbal)
• Highly organized with the ability to manage multiple priorities and follow through to completion
• Problem-solver with a strong sense of ownership and accountability
• Ability to work cross-functionally with multiple teams
• Strong computer skills and comfort working in digital systems
• Experience in construction, industrial services, utilities, or B2G environments preferred.
• Familiarity with CRM or customer tracking systems is preferred.
• Experience working in a fast-paced, operations-driven organization

Why Join Maguire?

• Impact: Help deliver critical infrastructure that communities rely on every day
• Ownership: Take real responsibility and see your work through to completion
• Growth: Be part of a company actively evolving how it serves customers
• Team-Oriented Culture: Work closely with cross-functional teams committed to doing things the right way
• Stability + Opportunity: Join a 100+ year company with a strong foundation and forward momentum

Work Environment:

• Majority of the time is spent in an office environment.
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally lift and/or move up to 25 pounds.

At Maguire, we believe in being a force for good in the water industry and being the best partner for our customers. We’re committed to excellence, accountability, and building long-term relationships through the work we do.

Maguire is an Equal Opportunity Employer (EOE). Maguire complies with all applicable federal, state, and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.