Customer Experience Supervisor – Aura | Remote (San Antonio, TX area) Aura is seeking a Customer Experience Supervisor to oversee day‑to‑day operations of its Customer Care staff and call center functions. This is a remote role, but candidates must be based within 50 miles of San Antonio, TX.Job Title: Customer Experience SupervisorCompany: AuraLocation: Remote (must reside in greater San Antonio, TX area)Salary: $55,000–$60,000/year (based on experience and location)Contract Type: Full‑TimeBenefits: Health insurance, retirement plan, parental leave, generous wellness packageAbout Aura Aura is on a mission to create a safer internet. Its suite of intelligent digital safety products helps millions of customers protect themselves against online threats. With a team of 400+ employees worldwide, Aura is in an exciting growth phase, guided by leaders who have scaled startups into multi‑billion‑dollar organizations.Role Overview You will supervise call center operations, coach agents, monitor performance, and ensure customer issues are resolved effectively. This role requires strong leadership, data‑driven decision‑making, and the ability to balance customer advocacy with business priorities.Key Responsibilities Oversee daily call center operations and staff performanceConduct billing and credit research to resolve inquiriesReview and approve customer credit requestsAct as liaison between service center, clients, and other departmentsAnalyze call reports and provide performance statisticsCoach agents on work performance and quality standardsFacilitate team meetings and training sessionsHandle escalated customer issues with empathy and professionalismMaintain technical proficiency in CRM systems and SalesforceSupport career pathing and professional growth for team membersGenerate innovative ideas to improve efficiency and drive growthCandidate Requirements 2–3 years of customer service experience (preferably in a call center)Proven ability to drive team metrics and resultsStrong verbal and written communication skillsAbility to interpret data and identify trends for improvementSkilled in handling high‑stress calls with empathyExperience with CRM systems and SalesforceReliable home internet (minimum 50 Mbps) and dedicated workspacePreferred Qualifications Proficiency in Microsoft and Google SuiteDemonstrated commitment to excellence and consistent performanceCompetitive salary ($55K–$60K/year)Health insurance, retirement plan, parental leaveInclusive and supportive workplace cultureOpportunities for career growth and leadership developmentHow to Apply Apply via Aura's careers portal. Highlight your call center leadership experience, ability to drive metrics, and skills in coaching and team development.#J-18808-Ljbffr