Customer Insights & Analytics Intern

Are you interested in analyzing data and uncovering the insights it contains? 

In this internship, you'll analyze real customer feedback, identify trends and opportunities, and help turn what customers are telling us into insights the business can act on. You'll get experience with surveys, analytics, reporting, presentations, and AI-assisted analysis.

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/.

About our Team

Product Delivery and Consulting (PDC) is a customer-focused organization dedicated to helping customers and internal stakeholders implement, adopt, and operate products and services successfully. Through consulting, implementation support, customer communications, customer insights, audit management, and enterprise transformation initiatives, the team improves customer readiness, generates actionable insights, reduces operational risk, and drives positive customer outcomes. The Operational CX team connects customer feedback with business action by gathering customer insights, supporting governance activities, and helping teams focus on improvements that matter most to customers.

About the Role

As a Customer Insights & Analytics Intern, you will support Voice of Customer and customer-listening programs by organizing and analyzing feedback, identifying themes and trends, and helping translate insights into recommendations. You will gain practical experience with qualitative and quantitative analysis, survey research, reporting, customer experience practices, stakeholder collaboration, and AI-assisted analysis. You will contribute to defined internship projects and communicate findings through reports and presentations. Business stakeholders remain responsible for prioritization and implementation decisions, giving you the opportunity to learn how customer insights inform decision-making.

• Program Dates: May 24 – July 30, 2027
• Duration: 10 weeks
• Location: On-site in Alpharetta, GA. Candidates should be able to work on-site for the duration of the internship.
• Relocation Assistance: Relocation assistance is not available for this internship.
• Eligibility Requirements: Candidates must be currently enrolled undergraduate students with an expected graduation date of May 2028.

 

Responsibilities

• Support Voice of Customer programs by contributing to surveys, customer-feedback channels, and customer-listening activities.
• Organize and analyze customer feedback to identify recurring themes, emerging trends, satisfaction drivers, and potential customer pain points for review by appropriate team members.
• Analyze CSAT, Voice of Customer surveys, and qualitative customer-experience data to identify patterns and improvement opportunities.
• Prepare trend summaries, reports, recommendations, and presentations that clearly communicate customer insights and, where supported by available information, potential customer and business impacts.
• Support survey creation, testing, quality assurance, response monitoring, process documentation, and recommendations for improving feedback collection.
• Maintain action-tracking information, monitor follow-up activity across stakeholder groups, and help document completed improvements and unresolved issues.
• Explore opportunities to improve Voice of Customer processes through automation, reporting enhancements, AI-assisted analysis, and research into customer-experience practices.
• Complete defined internship deliverables, which may include customer-feedback summaries, theme and trend analyses, survey-performance analysis, action-tracking updates, and a final presentation with recommendations.

 

Requirements

• Currently pursuing a bachelor’s degree in Business Administration, Customer Experience, Marketing, Communications, Analytics, Market Research, or a related field, with an expected graduation date of May 2028.
• Coursework, academic projects, volunteer activities, or professional experience related to customer experience, Voice of Customer, survey or market research, data analysis, business intelligence, process improvement, behavioral research, or a related area.
• Working knowledge of Excel and PowerPoint, including organizing information, conducting basic analysis, creating clear visuals, and preparing concise reports or presentations.
• Ability to review quantitative and qualitative information, identify themes and trends, and recognize opportunities for improvement.
• Ability to summarize findings and communicate insights clearly in formats appropriate for the audience.
• Ability to collaborate with colleagues and business partners, incorporate feedback, document progress, and contribute across multiple business functions.
• Organizational and problem-solving skills, with the ability to produce accurate work, prioritize activities, and meet deadlines.
• Familiarity with, or an interest in learning, survey, customer-feedback, or reporting tools is welcome but not required. Examples include Qualtrics, Medallia, SurveyMonkey, Power BI, and Tableau. Interest in automation, AI-assisted analysis, customer behavior, customer experience, and business outcomes is also welcome.

 

Salary

$20/hour

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This position is not eligible for benefits.

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