Position Summary
We are seeking a professional and detail-oriented Customer Intake Coordinator with extensive customer service to serve as the first point of contact for our customers. This role is responsible for answering inbound calls, gathering essential job and customer information, and ensuring accurate documentation to support our operations team.
Key Responsibilities
- Answer inbound calls in a courteous and professional manner
- Collect and document customer and job-related information accurately
- Schedule appointments and route inquiries to the appropriate department
- Maintain organized and up-to-date records in company systems
- Provide clear, helpful information regarding services and next steps
- Support office staff with general administrative tasks as needed
Qualifications
- Strong verbal and written communication skills
- Excellent attention to detail and organizational abilities
- Comfortable use of computers, phones, and basic office software
- Professional demeanor and strong customer service skills
- Prior experience in customer service, reception, or call intake preferred
What We Offer
- Competitive hourly compensation
- Supportive and professional work environment
- Opportunity for growth within the organization
WHY JOIN THE TEAM?
Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence.
If you think you have what it takes to serve others and deliver a world-class service when others need it the most, please start your application process with this 2 question survey at https://go.cultureindex.com/s/6sawg4ycUC
As this is a new and growing company, specific job duties, responsibilities, and position requirements may be adjusted as needed to support business demands and team development. Flexibility and a willingness to adapt will be essential to success in this role.
We support and hire Veterans and we are an Equal Opportunity Employer!
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results