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Customer IT Support

Integrated Resources, Inc
  • Reno, NV
  • $31 Per Hour
  • Instant Apply
2 days ago

Job Description

Job Title: Customer IT Support
Location: Reno, NV
Duration: 3-4 months
Schedule: Monday-Friday 8-5
Pay rate: $31/hr. on w2

Job Description:
  • The role will provide basic, on-site Level 1 IT support.
  • This includes helping users troubleshoot common Outlook and Windows issues, assisting with general computer problems, setting up laptops for new hires, and helping them log in for the first time.
  • Provides quality customer support to end users.
  • Provides technical support for personal computers and peripherals.
  • Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc. Connects personal computers and to existing data networks.
  • Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required.
  • Maintains trouble logs, including wireless, VPN, and Hotspot connections.
  • Instructs users in the basic usage of personal computers.
  • Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
  • Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues.
  • Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc.

Numbers & Facts

LocationReno, NV

Skills

  • Computer Networksunmatched
  • Continuous Improvementunmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • Hardware Repairunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Laptop PCunmatched
  • Mac Operating Systemunmatched
  • Microsoft Outlookunmatched
  • Microsoft Windows Operating Systemunmatched
  • Network Configuration Managementunmatched
  • Network Protocolsunmatched
  • PC Softwareunmatched
  • Peripheral Hardwareunmatched
  • Printersunmatched
  • Process Improvementunmatched
  • Root Cause Analysisunmatched
  • Software Configuration Managementunmatched
  • Technical Supportunmatched
  • User Interface/Experience (UI/UX)unmatched
  • VPN (Virtual Private Network)unmatched
  • VoIP (Voice over IP)unmatched
  • Wireless Communicationsunmatched

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