Customer Operations Analyst

Customer Operations Analyst

LHH Recruitment Solutions is searching for a Customer Operations Analyst to support customer accounts in a fast-paced, technology-enabled supply chain environment. This role combines customer service, logistics operations, data analysis, and problem-solving to help ensure smooth day-to-day execution and a high level of service.

Responsibilities:

• Support assigned customer accounts and build strong relationships through responsive, reliable communication.
• Monitor daily supply chain workflows, identify issues, and coordinate timely resolutions.
• Investigate operational and system challenges, determine root causes, and recommend practical solutions.
• Translate customer needs into workflow, reporting, configuration, or system improvements.
• Maintain accurate data, reports, user access, and operational documentation.
• Provide platform guidance, troubleshooting, and training to customers and vendors.
• Partner with operations, technology, reporting, and customer strategy teams to improve service and efficiency.
• Identify opportunities to streamline processes and reduce manual work.

Preferred Experience:

• Third-party logistics, freight forwarding, supply chain visibility, or logistics management systems.
• System configuration, user administration, workflow design, SQL, or data analysis.
• Supporting enterprise customers with complex supply chain operations.

Qualifications:

• 1-4+ years of experience in customer operations, logistics, supply chain, or a technology-enabled service environment.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy and service quality.
• Comfort working with operational systems, supply chain platforms, and data tools.
• Ability to translate business needs into clear process or system improvements.
• Bachelor's degree in Supply Chain Management or a related field is welcomed; recent graduates with strong potential are encouraged to apply.

Permanent Salary Range: $60,000 to $70,000, depending on experience

Benefits include medical, dental, vision, paid time off, 401K and more

Pay Details: $60,000.00 to $70,000.00 per year

Search managed by: Jane Schenberg

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.