Customer Operations Associate

Customer Operations Associate

Laguna Hills, CA (100% Onsite)
$26.50 - $32.00/hour
Monday-Friday | 8:00 AM-5:00 PM

Are you passionate about delivering an exceptional customer experience and thrive in a fast-paced, team-oriented environment? We're partnering with an innovative medical device organization in Laguna Hills seeking a Customer Operations Associate to support customer accounts, order processing, RMAs, and cross-functional operations activities. This role plays a key part in ensuring customers receive world-class service from onboarding through ongoing support.

What You'll Do

• Process customer orders and RMAs (Return Merchandise Authorizations)
• Support customer onboarding and account management activities
• Coordinate shipments, deliveries, installations, and training schedules
• Respond to customer inquiries and resolve issues promptly
• Provide product information and customer support
• Maintain customer records in Salesforce and other internal systems
• Partner with multiple internal departments to ensure smooth customer operations
• Identify opportunities for process improvements and enhanced customer experiences

What We're Looking For

• Medical device industry experience required
• Hands-on RMA experience required
• Customer service and order processing experience
• Experience using Salesforce, ERP, CRM, or related business systems
• Excellent communication and problem-solving skills
• Strong attention to detail and accuracy
• Ability to prioritize and manage multiple tasks effectively
• Someone who takes ownership, follows through, and works independently when needed
• Team player with a collaborative mindset and positive attitude

Why This Opportunity Stands Out

• Collaborative, supportive team environment
• Opportunity to contribute ideas and improve processes
• High-impact role supporting customers and internal operations
• Stable, growing medical device industry
• Culture that values accountability, initiative, and teamwork

Preferred Background

• 2+ years of customer service, customer operations, order management, sales support, or coordinator experience
• Medical device, healthcare, or technical product industry experience
• Strong Microsoft Office and Salesforce skills
• Ability to adapt quickly and solve problems in a fast-moving environment

Interested in learning more? Apply today or send me a message to discuss whether this opportunity aligns with your background.