Customer Operations Associate

Laguna Hills, CA

$26.50–$32
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Job Description

Customer Operations Associate (direct hire)
South Orange County Area

We are seeking a customer-focused and detail-oriented Customer Operations Associate to support customer onboarding, account management, and day-to-day customer service operations within the medical device industry.

This position plays an important role in delivering an exceptional customer experience by coordinating equipment agreements, supporting product installations and shipments, processing customer orders, and responding to customer inquiries.

The ideal candidate is highly organized, adaptable, and proactive, with strong communication and problem-solving skills. This individual will work closely with internal departments and external customers to ensure smooth operations, timely service, and continuous process improvement.

Key Responsibilities
Customer Onboarding & Operational Support

Coordinate the execution of equipment agreements and support new customer onboarding activities.
Collaborate with cross-functional teams to ensure a smooth onboarding experience for new customers.
Assist in managing installation schedules to support timely equipment shipments, deliveries, and customer training.
Identify scheduling or operational challenges, troubleshoot issues, and adjust plans quickly to minimize disruptions.
Provide timely internal support for product-related requests and customer needs.
Maintain effective communication between customers and internal departments to ensure expectations and timelines are met.

Customer Service & Account Support

Process and coordinate customer orders and Return Merchandise Authorizations (RMAs).
Provide customers with accurate information regarding product pricing, shipping dates, anticipated delays, and order status.
Assist customers with product information, general inquiries, and service-related requests.
Maintain accurate customer records and account information within the Customer Portal, Salesforce, and other internal systems.
Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
Identify opportunities to improve customer service procedures, workflows, and internal processes.

Additional Responsibilities

Collaborate with internal teams to support departmental goals and overall business objectives.
Follow established Quality System procedures, company policies, and operational guidelines.
Maintain accurate records and documentation related to customer interactions and operational activities.
Perform additional duties and responsibilities as assigned by the supervisor.

Required Qualifications

Associate's degree, bachelor's degree, or equivalent experience in a business-related field.
Minimum of 2 years of experience in customer service, sales support, coordination, or a similar role within the medical device or technical device industry.
Excellent customer service, interpersonal, and verbal communication skills.
Strong organizational skills with the ability to manage multiple tasks and shifting priorities.
Ability to work effectively under pressure, adapt quickly to changing circumstances, and resolve problems or conflicts.
Strong analytical thinking, problem-solving, and communication skills.
Self-motivated, resourceful, and proactive approach to daily responsibilities.
Ability to communicate persuasively and professionally with customers and internal stakeholders.
Strong teamwork skills and the ability to follow established company policies, procedures, and business strategies.

Preferred Qualifications

Proficiency with Microsoft Windows and Microsoft Office applications, including Excel, Word, and Outlook.
Experience using Salesforce or similar Customer Relationship Management (CRM) platforms.
Familiarity with customer portals, order management systems, or RMA processing.
Ability to quickly learn and adapt to new software, systems, and operational processes.
Previous experience supporting customer onboarding, equipment installations, or product delivery coordination

#MS-DH

Numbers & Facts

Location	Laguna Hills, CA
Salary	$26.50–$32

Skills

Analysis Skillsunmatched
Business Strategyunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Detail Orientedunmatched
Documentationunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Medical Equipmentunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Onboardingunmatched
Operational Supportunmatched
Operations Guidelinesunmatched
Operations Processesunmatched
Order Managementunmatched
Order Processingunmatched
Organizational Skillsunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Product Pricingunmatched
Product Shipmentsunmatched
Product Supportunmatched
Record Keepingunmatched
Return Merchandise Authorization (RMA)unmatched
Sales Managementunmatched
Sales Supportunmatched
Salesforce.comunmatched
Schedule Developmentunmatched
System Operationsunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched

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