Job Description
The Customer Operations Coordinator plays a key role in supporting the daily operations of a fast-paced medical equipment and supply distributorship. This position serves as the primary receptionist while supporting customer service, order management, accounting administration, and office operations.
The ideal candidate is highly organized, detail-oriented, customer focused, and eager to learn multiple aspects of the business. This role provides valuable exposure to customer service, order processing, accounting support, and business operations, creating opportunities for career advancement within the organization.
Job Responsibilities
Essential Duties and Responsibilities
Customer Service & Order Management
Serve as the primary receptionist and first point of contact for customers, vendors, and visitors.
Answer, screen, and direct incoming calls professionally and efficiently.
Assist customers with inquiries and provide exceptional service.
Process customer orders and support order management activities.
Coordinate with internal team members to ensure timely order processing and customer satisfaction.
Accounting & Administrative Support
Enter vendor invoices into QuickBooks Enterprise.
Assist with accounts payable documentation and record maintenance.
Monitor accounts receivable aging and follow up on past-due balances.
Pull, post, reconcile, and prepare daily cash receipts and deposits.
Maintain accurate financial and operational records.
Operations Support
Create and maintain reports, spreadsheets, and tracking tools utilizing Microsoft Excel.
Maintain organized electronic and paper filing systems.
Support special projects and operational initiatives.
Assist management with administrative and operational tasks as needed.
Provide clerical support to affiliated sister service company on an as-needed basis.
Office Administration
Manage inventory and ordering of office supplies.
Manage inventory and ordering of kitchen and breakroom supplies.
Help maintain an organized, professional, and efficient office environment.
Numbers & Facts
| Location | Doylestown, PA |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $50,000–$60,000 Per Year |
| Year Founded | 1979 |
| Headquarters | Montgomeryville, Pennsylvania, US |
| Website | http://www.mccallionstaffing.com |
Qualifications
Qualifications
Required Qualifications
Experience with QuickBooks Enterprise preferred.
Proficiency in Microsoft Excel and Microsoft Office applications.
Strong organizational skills and exceptional attention to detail.
Excellent verbal and written communication skills.
Professional customer service and telephone skills.
Ability to manage multiple priorities and deadlines.
Strong work ethic and commitment to accuracy.
Preferred Qualifications
Experience in healthcare, medical distribution, logistics, or related industries.
Experience supporting accounts receivable and collections activities.
Experience in customer service, order management, office administration, or business operations.
Key Competencies
Customer-focused mindset
Strong attention to detail
Problem-solving ability
Initiative and accountability
Adaptability and willingness to learn
Professionalism and reliability
Team-oriented attitude
Career Development Opportunity
This position is designed to provide broad exposure to the business and offers opportunities for growth based on performance, initiative, and business needs.
Potential career paths may include:
Customer Service Specialist
Order Management Specialist
Customer Service & Order Management Lead
Operations Specialist
Operations Manager
Other leadership and business support roles
Work Schedule
Full-Time
In-office during introductory 90-day period
Eligible for a hybrid work schedule following successful completion of the introductory period and demonstrated performance in the role
About Company
McCallion Staffing Specialists was created in 1979 and is a three-generation, family-owned business whose owners are actively involved in the day-to-day operations. We have successfully supplied companies with their “people” needs in the Greater Philadelphia Area, including Montgomery, Bucks, Berks and Chester County, as well as the Lehigh Valley and parts of New Jersey. We are also a Certified Women’s Business Enterprise and Certified Small Business.
Our philosophy is based on a client-focused approach to everything we do. We take the time to learn about our clients’ individual needs and look for long-term, mutually beneficial business relationships based on honesty and integrity, which separates us from other admin, warehouse, and manufacturing recruitment agencies in the area. As a family-owned corporation, we genuinely care about client satisfaction and have the ability to make immediate decisions without “red tape” and countless hours of contemplation. We strive on creating strong, close-knit relationships with our clients and candidates, which has allowed us to maintain an excellent reputation for over 37 years.
Skills
Skills
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