Customer Operations Lead

About Us 

Our software and development tools help build products for cars, hospitals, factories, homes, and industries worldwide. We help engineers solve complex challenges and create technology people can depend on. 

Rooted in Nordic values and trusted by innovators worldwide, we combine deep technical expertise with a culture of curiosity, craftsmanship, and collaboration. With decades of engineering experience and a shared passion for technical excellence, we're helping shape the future of software and embedded development. 

We take pride in building tools for people who build the world around us. 

About the Role

IAR is part of Qt Group, operating as an independent business focused on embedded software development. We provide software development tools that help engineers develop, debug, test, and secure embedded software for products across automotive, industrial automation, medical technology, and other industries.

Our Customer Operations team keeps the business running smoothly behind the scenes, handling day-to-day activities such as order processing, invoicing and case resolution so that customers receive fast, consistent service. As Customer Operations Lead you will lead a team of Customer Operations Representatives and oversee their day-to-day work, ensuring efficient operations, streamlined processes and improved productivity and customer service. You will work closely with the Global Customer Operations Manager and with colleagues across the commercial organization. This position offers opportunities for professional growth and is suited to individuals at an entry to mid level.

Possible locations for this position are Plano, TX (preferred) or Marlboro, MA.

What You’ll Do

• Lead, mentor and motivate a team of Customer Operations Representatives, acting as first escalation point and managing staff scheduling and time off to keep coverage
• Supervise local operational tasks such as order processing, invoicing and case resolution, in line with organizational goals and global practices
• Oversee warehouse and inventory management to keep stock levels accurate and order fulfillment smooth
• Manage the monthly closing procedure, supporting financial reconciliation and making sure delivered orders align with booked revenue
• Identify, implement and monitor process improvements with the Global Customer Operations Manager, keeping process documentation up to date
• Maintain data hygiene in shared systems and act as a liaison between regional teams and departments such as Sales, Customer Success and Finance

What You Bring to the Table

• Customer-centric mindset with strong interpersonal and communication skills, including proficient English
• Excellent problem-solving and decision-making abilities
• Good organizational and time-management skills
• Adaptability and the ability to thrive in a dynamic, fast-paced work environment
• Team player who enjoys collaborating across functions, yet is comfortable working independently and taking accountability
• Proficiency in the software and tools used by an operations team

Bonus Points For...

• Previous experience leading or supervising a small team
• Familiarity with order-to-cash processes, such as invoicing, order processing and monthly financial close
• Experience working with ERP or CRM systems in an operations or customer service setting