Customer Operations Specialist - ERP Implementation

Client Overview:
Our client is a global consumer products industry leader with a major presence in Tampa, FL. Known for iconic brands and high-volume retail partnerships, they are currently executing an enterprise-wide system transformation to modernize and scale their order-to-cash operations. Our client is looking to add a Customer Operations Specialist - ERP Implementation to their team.

Salary/Hourly Rate:
$26/hr -$30/hr

Position Overview:
We are seeking a detail-oriented Customer Operations Specialist - ERP Implementation for a 1-year contract role in Tampa, FL. This position supports the company's transition from Microsoft Dynamics 365 Business Central to SAP. The ideal candidate will assist with core customer operations activities during the migration, including process documentation, data validation, system testing (UAT/SIT), defect tracking, and preparing end-user training materials to ensure a seamless transition for customer order fulfillment. The schedule is Monday to Friday, 8:00 AM to 5:00 PM, with a 1-hour lunch.

Responsibilities of the Customer Operations Specialist - ERP Implementation:

• Support Customer Operations through all phases of the ERP transition; document current-state processes and help review future-state SAP workflows, focusing on Order-to-Cash (OTC).
• Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT); create and execute test scripts for customer master data, pricing, order fulfillment, shipping, EDI transactions, and invoicing.
• Assist with mapping, cleansing, and validating customer master data, pricing structures, payment terms, and shipping requirements prior to cutover.
• Support activities across the OTC lifecycle, working with 3PL, logistics, and technical teams to ensure smooth order processing for major retail and e-commerce partners.
• Assist in cutover preparation, validate open orders, provide hands-on post-go-live support, and track/resolve post-go-live operational issues.
• Develop standard operating procedures (SOPs), process maps, and training aids to support user adoption across the Customer Operations team.

Required Experience/Skills for the Customer Operations Specialist - ERP Implementation:

• 2 - 4 years of professional experience in Customer Operations, Order Management, Supply Chain, ERP Support, or Business Systems.
• Practical understanding of Order-to-Cash (OTC) processes, including sales orders, customer master data, pricing, fulfillment, and invoicing.
• Hands-on experience participating in ERP migrations, system implementations, or process improvement initiatives.
• Experience with testing (UAT/SIT), test script execution, data validation, or defect tracking.
• Intermediate to advanced Microsoft Excel skills and strong comfort handling operational data sets.
• Excellent organizational, documentation, troubleshooting, and cross-functional communication skills.

Preferred Experience/Skills for the Customer Operations Specialist - ERP Implementation:

• Prior exposure to SAP (S/4HANA or SAP SD / OTC module) or Microsoft Dynamics 365 Business Central.
• Familiarity with EDI transactions (e.g., 850, 855, 856, 810, 846) and 3PL/WMS integrations.
• Experience in CPG, beauty/personal care, retail, or high-volume consumer products.
• Experience supporting major retail compliance/fulfillment requirements (e.g., Walmart, Target, Ulta, Amazon).

Education Requirements:

• High school diploma or GED is required.
• Bachelor's degree in Business, Supply Chain Management, Information Systems, or a related field is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 411531