Customer Programs and Services Representative Senior

Customer Programs and Services Representative Senior

$82,000 - $102,000 | Hybrid with in person reporting to Duluth, MN

Provide strategic and technical leadership for Minnesota Power's customer programs and services, driving the development of innovative energy solutions that improve efficiency, flexibility, and electrification opportunities. Work closely with customers, stakeholders, regulators, and industry partners to identify emerging trends, advance program offerings, and support long-term energy transformation initiatives.

What you''ll do

• Plan, develop, and offer technical support for Minnesota Power''s customer programs and services, including Energy Conservation and Optimization (ECO), beneficial electrification, and other assigned initiatives.
• Serve as a technical resource for program development, measure documentation, research and innovation efforts, emerging technologies, and regulatory support.
• Collaborate with internal and external stakeholders to evaluate program opportunities, develop technical program offerings, support research studies and grant initiatives, and prepare technical documentation.
• Monitor and analyze industry trends, market developments, and best practices related to energy efficiency, building electrification, demand flexibility, and load management to identify opportunities for innovation and program enhancement.
• Participate in industry organizations and stakeholder forums that influence current and future customer programs and services.

What you''ll bring

• Bachelor''s degree PLUS seven years or more related experience

OR

• Associate''s or technical degree PLUS nine years or more related experience
• Related experience should include customer programs and services delivered to residential, commercial, industrial and/or agricultural markets.

How to stand out

• Have a Certified Energy Manager certification (CEM) or other energy-related certification
• Demonstrate technical, analytical, communication, and stakeholder engagement skills.
• Have strong attention to detail to support program objectives and strategic initiatives.

About us

Minnesota Power, an ALLETE company, delivers safe, reliable energy to homes, communities, and major industries across northeastern Minnesota while advancing a long term commitment to sustainability. As a key contributor to ALLETE's clean energy strategy, the organization is grounded in shared values of integrity, safety, people, and the planet, creating meaningful opportunities for professionals at every stage of their career.

The expected annual compensation range for this position is $82,000 - $102,000. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, and experience. Additionally, this position qualifies for a comprehensive benefits package including:

• Incentive Program
• Retirement Benefits
• Medical, Dental & Vision Plan
• Health Savings Account & Flexible Spending Accounts
• Life Insurance, Disability & Voluntary Benefits
• Paid Time Off
• Tuition Reimbursement
• Professional Development Opportunities
• Community Engagement, and more.

This position may be subject to assessment of skills, job match and/or aptitude.

Employer will not sponsor Visas for position.

External applicants must apply online via www.allete.com/careers.

This job posting will be available for application until the position has been filled OR the posting close date noted herein, whichever date is earlier.

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment based on business need without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other status otherwise protected by law.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-3921.

EEO/AA/F/M/Vet/Disabled