The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes them feel comfortable by creating a warm and friendly environment.
Responsibilities:
Greets and assists customers in a professional and friendly manner upon entrance into the dealership
Reviews dealership calendar daily to be aware of scheduled appointments and deliveries; generates floor activity reports
Provide customer service, which may include to greet and direct customers, obtain contact information, and documentation of vehicle mileage
Ensure timely and accurate recording of customer and floor traffic information into daily log
Answer incoming phone calls and direct calls or relay messages to appropriate parties
Maintain professional appearance of showroom and work area
Requirements:
High school graduate or equivalent
Minimum 6 months of customer service, receptionist and/or clerical experience
Must be able to type 35 wpm
Proficient in Microsoft Excel
Dedication to customer service excellence
Excellent written and verbal communication skills
Maintain a professional appearance
Work Schedule: Monday- Friday, 9:00am- 5:30pm
At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.