Benefits:- Hiring bonus
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
ABOUT OUR AGENCY:
Since joining State Farm in 2006 and becoming an agent in 2011, Andrew Felder has built his agency around genuine relationships, exceptional service, and a commitment to serving others. That same spirit of service extends beyond the office. Andrew serves as President of Hendersonville Crime Stoppers, is a Leadership Sumner graduate, and is actively involved with the Hendersonville Chamber of Commerce and Hendersonville Morning Rotary.
As a member of our team, you’ll have the opportunity to bring that same spirit of service to your work every day—helping customers protect what matters most while building meaningful relationships in the community. If you’re someone who enjoys helping people, giving back, growing professionally, and being part of a team that makes a difference, we’d love to meet you.
ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Andrew Felder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.