Benefits:- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has proudly served the community for over 16 years, building a strong reputation for trust, reliability, and exceptional service. We’re a close-knit team of six who work together to support our customers and each other, creating a positive and collaborative environment.
We take pride in the work we do and the impact we have on our customers lives. Our team is committed to providing excellent service while continuing to grow both individually and as an agency.
For our team, we offer a Simple IRA, health benefits, and a strong focus on work-life balance.
Our office culture is supportive, team-oriented, and growth-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to build a meaningful career while being part of a team that values collaboration and success.
ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Alberto Santana - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.