Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Health Plan, Healthcare Reimbursement, Insurance, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Building, Team Player, Track Customer Issues, Training/Teaching
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2008 after building a 35-year career with State Farm, beginning in 1990. Today, our team includes eight talented team members who help us maintain a strong reputation for customer service and community commitment. I attended MSU, and I’m married with two kids; when I’m not in the office, I love to travel and explore new places with my family.
We offer PTO, bonuses, a 401k, health benefits, license reimbursement, and a healthy work–life balance to support our team both personally and professionally. Our office operates with a casual, work-hard-play-hard atmosphere and a family-oriented feel where we look out for one another and celebrate our wins. We’re looking for team members who are go-getters, self-starters, coachable, motivated, and excited to thrive in a collaborative environment.
If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jennifer Blumer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
J
Jennifer Blumer - State Farm Agent