The Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management.
This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others.
Key Responsibilities
Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
Assist clients with policy changes, billing questions, and general account servicing
Process endorsements, payments, and document updates accurately
Support the sales team by identifying cross-sell and coverage opportunities
Follow up with customers on outstanding items or service needs
Maintain accurate and organized client records within agency systems
Help ensure a smooth and efficient daily office operation
What Success Looks Like
High attention to detail with minimal errors
Strong responsiveness and follow-through with customers
Positive client experiences that strengthen long-term relationships
Ability to multitask while maintaining professionalism and accuracy
Contribution to a high-performance, team-first environment
Qualifications
Strong communication and interpersonal skills
Organized, dependable, and detail-oriented
Ability to handle multiple tasks and prioritize effectively
Comfortable working in a structured, fast-paced office environment
Previous customer service experience preferred (insurance experience is a plus)
Willingness to obtain an insurance license (if not already licensed)
Schedule
Starting at 20 hours per week
In-office position
Compensation & Growth
Hourly pay (based on experience)
Opportunities for performance-based bonuses
Clear path to grow into a full-time role within the agency
Why Join Our Team
At Aaron Freitag State Farm, we operate with a culture built on being humble, hungry, and smart. We are committed to:
Being our clients’ best friend on their worst day
Building meaningful relationships within our community
Creating opportunities for personal and professional growth
Numbers & Facts
Location
Peoria, IL
Job Type
Part-time
Skills
Billingunmatched
Communication Skillsunmatched
Community Relationsunmatched
Cross-Sellingunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Financial Servicesunmatched
Follow Throughunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Relationship Managementunmatched
Sales Managementunmatched
Sales Supportunmatched
Service Deliveryunmatched
Team Buildingunmatched
Team Playerunmatched
Training/Teachingunmatched
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